Customer Service Manager
Western State Bank · Scottsdale, AZ · 2 wk ago
Customer ServiceFull-time
Responsibilities
- Coach and mentor the CSR team by setting performance goals, monitoring progress, and coaching.
- Ensure proper coverage and communication happens between the CSR team. This includes scheduling team members for bank coverage and meetings with team and team members.
- Process customer transactions in a manner reflective of Western’s superior customer experience by providing exceptional, effective, and efficient customer service with both individual and team customer interactions.
- Ensure balancing and core processes, protocol, compliance, and regulatory guidelines are followed.
- Deposit Accounts: Open and service customer accounts in compliance with banking regulations.
Qualifications
- Associates or Bachelor's Degree or 2-4 years in banking or customer service experience preferred.
Benefits
This is a full-time position with benefits.
Pay
The pay range for this position is not specified.
Schedule
The schedule for this position is not specified.
Skills
The skills required for this position are not specified beyond what is typically expected in banking or customer service roles.
Company Information
Western State Bank is an EEO and Affirmative Action Employer. Member FDIC.