Customer Service Manager

Duties & Responsibilities

• Provide excellent customer service to external and internal clients.
• Maintain clear and concise communication with customers and co-workers in a high-pressure environment.
• Escalate unresolved issues to the appropriate internal contacts.
• Effectively manage a high volume of incoming calls and emails with professionalism.
• Build and maintain rapport with Operations and Logistics coworkers across the company.
• Consistently improve knowledge of Rentex rental inventory through self-study, monthly team presentations, and quarterly training sessions.
• Remain current with trends and initiatives within the audio visual & computer rental industry.
• Communicate with all Rentex offices regarding new and/or changing orders.
• Maintain a safe, organized, and clean work environment to ensure safety and compliance.
• Comply with company policies and procedures.
• Perform other related duties as assigned by the Director of Sales.

Attributes & Abilities

• General Ability to reprioritize tasks and manage all customer expectations to meet deadlines.
• React to changing circumstances and handle customer objections in a professional manner.
• Be able to work as part of a team, and have the desire to be part of a growing company.
• Strong written and verbal communication skills.
• Extensive knowledge of Microsoft Word & Microsoft Excel.
• Basic understanding and skills with Rentex’s inventory platform to solve problems.
• AV & Technical Knowledge: Possesses 3+ years of AV experience in the live event environment. A strong knowledge of audio, video, lighting, and computer equipment and specifications. Well versed in standard live event production practices and standards.
• Sales: Personable with an ability to elicit trust and enthusiasm from existing clients. Work with customers to resolve issues involving changes to orders, pricing, and returns to ensure customer satisfaction while keeping the interests of Rentex in mind.

Position Type & Expected Hours of Work

• This is a full-time position.
• Days and hours of work are subject to change and may rotate.
• Needs of the business may dictate long hours and weekend work during high demand periods.

Physical Demands

• While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; talk or hear.
• The employee must occasionally lift or move objects up to 50 pounds.

Compensation & Benefits

• Rentex offers a competitive total compensation package, including:
• Competitive salary based on experience
• Medical, dental, vision, and life insurance
• Short- and long-term disability coverage
• Paid time off and paid holidays
• 401(k) plan
• Training and advancement opportunities