Customer Service Manager
nextjobz · Marion County, IN · 1 wk ago
On-siteCustomer ServiceFull-time
About the role
Deliver high-quality front-line customer service and ensure a consistently positive customer experience.
Handle customer inquiries, service requests, and complaints professionally and in a timely manner.
Achieve assigned business targets through quality business acquisition and relationship management.
Responsibilities
- Ensure accurate KYC and CDD/EDD documentation in compliance with Bangladesh Bank regulations, AML/CFT guidelines, and internal policies.
- Maintain proper custody and control of customer records, forms, and security items.
- Assist in account opening, account maintenance, and other retail banking services in line with centralized procedures.
- Process loan applications, analyze credit risk, and manage the documentation for SME and Corporate clients.
- Handle Import, Export, Back-to-Back LC, EDF, LTR, and Bill Collections in compliance with Bangladesh Bank guidelines.
- Support branch management in audit, inspection, and compliance-related matters.
Requirements
- Experience: 7 years
- Education: Not specified
- Skills: banking operations, retail banking, core banking, back office operations, customer service, banking law, banking regulations, commercial banking, customer service skills, banking