Customer Service Manager

Responsibilities

• Greet customers in a friendly, professional manner
• Supervise the customer service team prioritizing, assigning and monitor work, provide training as required
• Oversee invoicing for services for accuracy and completeness
• Review customer service team payroll, manage overtime, and submit to payroll for processing
• Act on any reports of service failures or customer concerns until resolved to customers satisfaction
• Maintain vendor list for hotels, ground transportation, etc. negotiated preferred rates for customers and pilots

Requirements

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Competencies

• Customer focus - naturally outgoing/extroverted. Excellent interpersonal skills, self-motivated, and highly customer oriented.
• Communicate with customers and employees in person, on phone, and through radio communications
• Strong computer skills including Microsoft office products and point of sale programs
• Basic mathematical knowledge

Qualifications

• Customer service experience preferably in the service industry
• College degree preferred. High School Diploma accepted
• Airport/Hospitality customer service experience preferred
• Ability to work evenings weekends, and holidays
• Acceptable driving record
• Ability to pass a background check