Customer Service Manager

Key Responsibilities and Expectations

Integrated Power Service (IPS) is seeking a Customer Service Manager to lead and coordinate all customer service activities at the Denver Kingston Street Facility. This semi-technical role involves supporting and guiding the Customer Service team using Servant Leadership, serving as a primary contact for customers, and managing supply chain purchasing activities. Key responsibilities include:

• Providing proactive customer service for timely and cost-effective completion of all customer service-related activities
• Serving as a non-technical resource to address and/or coordinate the resolution of inquiries and problems from customers and vendors
• Supporting the outside sales organization, vendors, and OEM partners
• Reviewing contractual requirements of incoming purchase orders and comparing to IPS proposals to ensure matching language or highlighting potential concerns
• Partnering with the Operations Team to open jobs in the ERP system, populate work plans, generate & send order acknowledgments, and process customer billing
• Soliciting proposals from vendors for internal material requisitions, issuing purchase orders as directed, and tracking orders through delivery/completion
• Facilitating weekly production reviews and monthly margin reviews
• Providing customers with regular schedule updates on existing projects
• Reviewing facility payroll records as a second approver
• Supporting IPS Corporate Accounts Receivables Team on aging invoices and collections
• Proactively exploring and presenting ideas that improve operations, drive improvement in margins, start to quote, approval to ship, and the overall Unmatched Customer Experience
• Participating as a member of the facility’s Steering Committee
• Maintaining an in-depth understanding of products, services, and competitors, using knowledge to grow IPS business
• Utilizing CIPS tools and processes to ensure proper procedures and standards are in place to conform to IEEE, ISO, and IPS Standard of Work (SOW) requirements
• Achieving financial targets set out by the Annual Operating Plan (AOP)

Qualifications and Competencies

• 5+ years of progressive customer service experience, including supervisory or management responsibilities required
• Bachelor's degree in Business Administration, Management, Operations, Finance, Communications, or a related field required (equivalent combination of education and relevant work experience may be considered)
• Experience managing customer accounts, order processing, and issue resolution required
• Experience with invoicing, accounts receivable support, or billing administration required
• Experience interpreting and understanding profit and loss statements required
• Proficiency with ERP systems (e.g., SAP, Oracle NetSuite, Microsoft Dynamics 365, or similar) required
• Advanced proficiency with Microsoft Office Suite required (Excel, Word, Power Point, Project, Power Apps, Outlook, and Teams)
• Experience with purchasing, procurement, vendor management, or supply chain coordination preferred
• Experience in a repair, manufacturing, distribution, construction, industrial services, or a related operational environment preferred
• Experience in transformer, switchgear, or circuit breaker repair or related industry preferred
• Technical background with electrical and/or mechanical products preferred
• Project management experience or PMP certification preferred
• Excellent interpersonal skills, including the ability to build rapport with current and potential customers
• Highly organized with exceptional attention to detail. Strong analytical and problem-solving abilities
• Customer-focused mindset with a commitment to service excellence
• Ability to work independently and make sound business decisions
• Adaptable and capable of thriving in a fast-paced environment
• Strong sense of accountability and ownership
• Ability to communicate effectively with customers, vendors, executive leadership, and operational teams
• Ability to understand, perform and retain various job-related training
• Flexible with hours, overtime, and some weekend work

About the Role

At Integrated Power Services (IPS), we empower you to make a meaningful impact. As the industry's leading and fastest-growing service provider, IPS offers single-source electromechanical and power management solutions to enhance the reliability of critical infrastructure across North America and the United Kingdom. We serve over 40,000 essential customer locations, from renewable energy pioneers to hospitals, manufacturers, and municipalities, helping them avoid costly downtime and ensure mission-critical operations. Join us to be part of a team that's revolutionizing equipment and process reliability across diverse sectors, from power generation to petrochemicals, and beyond.

Benefits

• Paid Time Off (PTO)
• 401k Employer Match
• Bonus Incentives
• Tuition Reimbursement Program
• Medical, Dental and Vision plans
• Employee Assistance Program (EAP)
• And more!

Pay

$90,000 to $110,000