Customer Service Manager

About the role

Responsible for providing exceptional customer service to customers in-store and online. Managing inventory levels and ensuring accurate stock counts. Collaborating with cross-functional teams to improve customer satisfaction and operational efficiency.

Responsibilities

• Handle customer inquiries and complaints in a professional manner
• Manage inventory levels and ensure accurate stock counts
• Collaborate with cross-functional teams to enhance customer satisfaction and operational efficiency
• Perform periodic stock checks and maintain accurate records
• Assist in training new team members and mentoring existing staff

Requirements

• High school diploma or equivalent
• At least 1 year of customer service experience
• Strong communication and problem-solving skills
• Ability to work flexible hours including weekends and evenings
• Proficient in Microsoft Office Suite

Qualifications

• Bachelor's degree in Business Administration or related field preferred
• Experience in retail or hospitality industry
• Knowledge of point-of-sale systems and inventory management software

Skills

• Excellent verbal and written communication skills
• Ability to handle multiple tasks simultaneously
• Strong organizational and time management skills
• Comfortable working in a fast-paced environment

Benefits

• Comprehensive health insurance coverage
• Paid time off and holidays
• Discounted merchandise
• Professional development opportunities

Pay

$20-$25 per hour based on experience

Schedule

Variable schedule to accommodate business needs