customer service manager

Duties and Responsibilities

• Maximizes sales performance through proper rotation, display, signage, and inventory of processed merchandise.
• Maintain the merchandising, categorizing, and replenishing of the new goods daily.
• Interfaces with the POS (Point of Sale) system and provides feedback to the IT team as necessary and assists in the roll out of updates and modifications.
• Ensures that all paperwork is completed accurately and in a timely manner.
• Provides backup to the Production Manager as necessary.
• Completes any other assignments designated by the management team.
• Collects and deposits all monetary donations from all coin boxes.

Qualifications

• High school diploma or GED equivalent.
• One (1) year of retail production supervisory experience required.
• One (1) year goal setting and tracking experience required.

Skills/Abilities/Qualifications

• Must be able to continuously perform repetitive work, at a set pace.
• P oficiency with Microsoft Office suite software including a strong emphasis on Word and Excel.
• Must possess strong interpersonal skills with excellent communication skills.
• Must have ability to attend meetings, trainings, and other store related business within the GKA territory.
• Willing to transfer to other store locations within GKA system according to company needs.
• Bilingual a plus.
• Exhibits a high level of integrity and business ethics.
• Exhibits a high level of adaptability and flexibility.