Customer Service Manager

Key Responsibilities

• Analyze information and trends, apply critical thinking, and recommend action plans
• Interact with other company departments in a professional manner
• Identify opportunities to update and improve customer service procedures and make recommendations to the VP of Sales or other appropriate staff
• Enforce company policies and procedures
• Perform other related duties and procedures

Work Experience & Personal Skill Requirements

• Possess strong verbal and written communication skills
• Able to work independently and function at a high level within a team environment
• Excellent computer skills including a strong working knowledge of Microsoft Word, Excel and Outlook
• Strong customer service skills with the ability to interact well with a diverse group of customers
• Good analytical and problem-solving skills
• Must be detail oriented, possessing the ability to perform multiple tasks
• Able to work flexible hours if needed
• Strong decision-making skills
• Ability to coach and mentor customer service representatives

Education Requirements

• Bachelor’s degree preferred
• Proficiency in Microsoft Office Suite is required
• At least five years of customer service experience required
• Previous experience in a supervisory role is required