Customer Service Manager

Why join us?

• Applied is listed as one of the World’s Best Employers by Forbes for 2021.
• We are #7 in the top 50 Industrial Distributors for 2024.
• We have earned the Outstanding Employer Support award from the US Navy.
• We are a GSA approved vendor.

You'll receive

• Rewards and resources to fulfill you both professionally and personally.
• Competitive pay including bonus opportunities.
• All the benefits you’d expect from an industry leader (401K, insurance, time off, employee assistance, etc.).
• A lasting career – career paths are available in sales, operations, or management throughout the country.
• Professional development, training, and tuition reimbursement.
• A team-oriented company culture where it’s called work for a reason but have fun in the process. Customers can hear that in your voice.
• Join a local team with company backing.
• Great work / life balance.

What you’ll do:

• Collaborate with our customers and Cedar Rapids team to find products and services, solve customer needs, and build ongoing business relationships.
• Manage and lead / participate in day-to-day service center operations.
• Hire, train, and develop service center personnel.
• Manage internal service center operations to meet/exceed P&L objectives including inventory, AR / DSO, AP.
• Meet customer and shipment metrics including time to fill, expediting orders, and quoting.
• Review and complete monthly reports as well as overseeing petty cash balancing.
• Ensure that customer relations are maintained at a high level.
• Use key metrics to evaluate and recommend best practices for operations.

Qualifications:

• Build a team. Your mission is to meet / exceed sales and profit goals by developing a productive, positive environment where associates want to succeed and grow personally and as a team.
• 2+ years sales or customer service leadership experience in a business-to-business transactional environment. Supervisory/management experience preferred.
• High school diploma or GED.
• Written and verbal communication skills, including English grammar.
• Computer skills including Excel. ERP / SAP experience a plus.
• Analytical skills, inventory management experience preferred.
• Industrial sales / distribution experience a plus.
• Clean driving record / MVR.
• This position is not eligible for relocation benefits and is expected to be performed on site.
• Candidates must be authorized to work in the US. We are not able to offer sponsorship of work visas for this position.