Customer Service Manager

Why Join Us

Applied is listed as one of the World’s Best Employers by Forbes for 2021. We are #7 in the top 50 Industrial Distributors for 2024, we have earned the Outstanding Employer Support award from the US Navy, and we are a GSA approved vendor.

You'll receive rewards and resources to fulfill you both professionally and personally. In addition to competitive pay including bonus opportunities, and all the benefits you’d expect from an industry leader (401K, insurance, time off, employee assistance, etc.), you will also enjoy:

• A lasting career – Career paths are available in sales, operations, or management throughout the country.
• Professional development, training, and tuition reimbursement.
• A team-oriented company culture where it’s called work for a reason but have fun in the process. Customers can hear that in your voice.
• Join a local team with company backing.
• Great work/life balance.

What You’ll Do

In our fast-paced team environment, you will collaborate with our customers to find products and services, solve customer needs, and build ongoing business relationships.

Manage and lead / participate in day-to-day service center operations. This position reports directly to our General Manager.

• Hire, train, and develop service center personnel
• Manage internal service center operations to meet/exceed P&L objectives including inventory, AR / DSO, AP
• Meet customer and shipment metrics including time to fill, expediting orders, and quoting
• Review and complete monthly reports as well as overseeing petty cash balancing
• Ensure that customer relations are maintained at a high level
• Use key metrics to evaluate and recommend best practices for operations

Qualifications

• Build a team. Your mission is to meet / exceed sales and profit goals by developing a productive, positive environment where associates want to succeed and grow personally and as a team.
• 2+ years sales or customer service leadership experience in a business-to-business transactional environment. Supervisory/management experience preferred
• High school diploma or GED
• Written and verbal communication skills, including English grammar
• Computer skills including Excel. ERP / SAP experience a plus
• Analytical skills, inventory management experience preferred
• Industrial sales / distribution experience a plus
• Clean driving record / MVR

Pay & Benefits

The typical estimated total compensation for this position is $70,000 - $75,000 per year. This includes salary $60,000 - $65,000 based on experience. There are monthly and annual bonus opportunities based on performance. No specific amount is guaranteed.

Application Instructions

Apply now for immediate consideration. We look forward to learning about you!