Customer Service Manager

Primary Job Responsibilities

• Manage the daily operation of the location and ensure orders are efficiently received, filled, and shipped.
• Leverage the functionalities of the company’s ERP system to manage inventory data, process orders, and generate reports.
• Use RF scanners to complete tasks such as order picking, parts put away, and inventory tracking.
• Use material handling equipment and/or ladders to pull customer parts orders.
• Oversee the work of branch associates, ensuring they are properly trained.
• Provide customer support by responding to inquiries, offering detailed product information, and promptly resolving any issues or concerns raised by customers.
• Become familiar with HVAC and plumbing parts to expand product knowledge and enhance customer service capabilities.
• Attention to detail to ensure warehouse tasks are done accurately

Requirements

• Customer Service Experience
• Warehouse Experience
• Ability to lift 50 lbs.
• Ability to stand on feet for majority of an 8 hour day
• Ability to work in a fast-paced environment
• Distribution and/or wholesale experience
• HVAC/ Plumbing/Building Products knowledge
• Forklift experience
• Experience using RF Scanners

Qualifications

• Health, Vision, and Dental Insurance
• Paid Time Off (Vacation and Holidays)
• Paid Maternity and Paternity Leave
• 401K Employer Match
• Bonus Opportunity
• Strong Culture through our 40 Fundamentals
• Family Atmosphere
• Fitness Reimbursement Program
• Associate Referral Bonus Program
• Learning and Development Opportunities
• Career Growth Opportunities

Benefits

• Health, Vision, and Dental Insurance
• Paid Time Off (Vacation and Holidays)
• Paid Maternity and Paternity Leave
• 401K Employer Match
• Bonus Opportunity
• Strong Culture through our 40 Fundamentals
• Family Atmosphere
• Fitness Reimbursement Program
• Associate Referral Bonus Program
• Learning and Development Opportunities
• Career Growth Opportunities

Schedule

The schedule for this position is typically Monday through Friday, with occasional Saturdays as needed. The role requires standing for extended periods and lifting up to 50 pounds.

Pay

The salary range for this position is $X - $Y, based on experience and qualifications. Exact compensation will be determined during the interview process.