Customer Service Manager

About the role

The Customer Service Manager at Famous Supply is responsible for ensuring accurate, timely, and damage-free delivery of products to customers. This role involves leading team members to maintain a clean, neat, and organized warehouse while performing warehousing and delivery responsibilities as needed.

Responsibilities

• Ensuring product is handled with care to prevent damage
• Attention to detail to ensure warehouse tasks listed above are done accurately
• Maintaining accurate inventory counts
• Keeping warehouse clean, neat, and organized
• Helping load the truck
• Navigating to stops on a company-provided Smartphone
• Unloading materials for customers
• Verifying delivery accuracy
• Providing friendly and helpful customer service
• Pre- and post-trip vehicle inspections

Requirements

• Ability to lift a minimum of 50 lbs.
• Ability to stand on feet for majority of an 8-hour day
• Ability to work in a fast-paced environment
• Acceptable driving record

Skills

• Leadership experience
• Forklift experience
• Customer service experience
• Building industry experience and requisite product knowledge
• Experience working in a warehouse
• Experience using RF Scanners

Benefits

At Famous Supply, you'll enjoy:

• Health, Vision, and Dental Insurance
• Paid Time Off (Vacation and Holidays)
• Paid Maternity and Paternity Leave
• 401K Employer Match
• Bonus Opportunity
• A strong culture through our 40 Fundamentals
• A family atmosphere
• Fitness Reimbursement Program
• Associate Referral Bonus Program
• Learning and Development Opportunities
• Career Growth Opportunities

Pay

Compensation details are confidential and will be shared during the interview process.

Schedule

The schedule for this position is typically Monday through Friday, with some weekend work required for deliveries.