Customer Service Manager

About the role

Famous Supply is seeking a Customer Service Manager at their Van Wert, OH location. The CSM oversees a team of 1-2 associates who handle various tasks including order fulfillment, inventory management, part identification, and customer service.

Responsibilities

• Manage the daily operation of the location and ensure orders are efficiently received, filled, and shipped
• Leverage the functionalities of the company's ERP system to manage inventory data, process orders, and generate reports
• Use RF scanners to complete tasks such as order picking, parts put away, and inventory tracking
• Use material handling equipment and/or ladders to pull customer parts orders
• Oversee the work of branch associates, ensuring they are properly trained
• Provide customer support by responding to inquiries, offering detailed product information, and promptly resolving any issues or concerns raised by customers
• Become familiar with HVAC and plumbing parts to expand product knowledge and enhance customer service capabilities
• Show attention to detail to ensure warehouse tasks are done accurately

Requirements

• Customer Service Experience
• Warehouse Experience
• Ability to lift 50 lbs
• Ability to stand on feet for majority of an 8-hour day
• Ability to work in a fast-paced environment

Preferred but not Required

• Distribution and/or wholesale experience
• HVAC/Plumbing/Building Products knowledge
• Forklift experience
• Experience using RF Scanners

Benefits

What Makes Us Famous!

• Health, Vision, and Dental Insurance
• Paid Time Off (Vacation and Holidays)
• Paid Maternity and Paternity Leave
• 401K Employer Match
• Bonus Opportunity
• Strong Culture through our 40 Fundamentals
• Family Atmosphere
• Fitness Reimbursement Program
• Associate Referral Bonus Program
• Learning and Development Opportunities
• Career Growth Opportunities

Pay

Details about pay are not specified in this job posting.

Schedule

Details about the schedule are not specified in this job posting.