Customer Service Manager
DXP Enterprises, Inc. · Snyder, TX · 4 wk ago
Customer ServiceFull-time
Responsibilities
- Plans and directs the work of the Service Coordinators and Service Technicians, placing particular emphasis on the successful completion of service jobs
- Continually improves and develops standards for the Service Department
- Administers safety, technical, and process training as required for the department
- Organizes the shop to accomplish operational goals and advises the VP Operations on staff requirements
- Maintains the Service Department to ensure efficient use of manpower and compliance with customers' requirements
- Works with Sales Professionals to prepare technical proposals and support customer needs
- Works with the Safety Coordinator to ensure that the service department operates according to Company Safety policies, both in the shop and in the field
- Supervises the inside sales team
- Responds to customer inquiries regarding products and services
- Prepares price quotes
- Sources products
Qualifications
- 3-5 years of experience working with industrial distribution of products
- 3 years of management experience
- Able to motivate team and accomplish goals
- Team player with strong people skills
- Excellent verbal and written communication skills
- MS Outlook, basic Excel and ERP software experience
- Must be self-motivated
- Effective and proven team leader
Additional Information
- Physical Demand: N/A
- Working Conditions: Shop Environment
- Training/Certifications: N/A
- Shift Time/Overtime: Must be able to work overtime as necessary
- Travel: Travel to client sites. Must have clear driving record according to company guidelines
- Education: High School Diploma required
Benefits
- Comprehensive benefits package including medical, dental, vision, flexible spending account, paid holidays, life and disability insurance, and additional supplemental benefits
- All employees are eligible to participate in the 401(k) plan
- Salary is commensurate with experience
- Offers a drug-free workplace environment
- Equal opportunity employer
Pay & Schedule
- Salary is commensurate with experience
- Must be able to work overtime as necessary