Customer Service Manager

About the Role

Are you a motivated, organized individual seeking a challenging and rewarding opportunity in a fast-paced environment? Would you enjoy being part of a dedicated team that works together to create a relevant, memorable difference in the lives of our customers and employees? If you're looking for change, and you're ready to make changes … we're looking for you. DHL Supply Chain is a world-class company, and we hire world-class people. People who aren't afraid to work hard – in fact, people who want to work hard.

Responsibilities

• Functions as the liaison between the customer and site operational management and resolves issues for the customer
• Achieves balance between customer requirements and DHL Supply Chain's needs
• Functions as the main interface to the customer and helps in maintaining a good relationship with the customer
• Champions and monitors customer satisfaction
• Ensure customer contract requirements are administered as applicable within the Customer Service staff
• Ensure customer initiatives, special processes, data requests are fulfilled consistently, timely, and without impact to the daily work processes
• Serve as key contact with customer groups, including development and deployment of new or revised processes to meet customer goals and satisfaction
• Report on key support areas of account performance
• Develop/implement corrective action plans as necessary
• Develop department goals/metrics and assist with individual goals as necessary, to align with company, site and customer objectives
• Participate in on-site management team meetings and account / site / customer committee meetings
• Ensures execution of CIP workshop action plans, projects and best practice sharing

Qualifications

• Bachelor's degree or equivalent experience, preferred
• 2-4 years of experience in a management position, required
• 1-3 years of experience in the logistics industry, preferred

Benefits

• Medical, Dental, Vision, Prescription
• Discounted Stock Purchase
• General Bonus Plan
• 401K
• Generous PTO policy
• Competitive wages
• Excellent affordable insurance benefits (including health, dental, vision and life)
• Paid vacation and holidays

Pay

• National salary range: $70,000 - $98,000
• California range: $75,000 - $104,000
• Washington range: $81,000 - $104,000

Schedule & Work Environment

Our Organization has a business casual environment and focuses on teamwork, associate development, training, and continuous improvement.