Customer Service Manager

Responsibilities

• Develop and deliver a standout customer experience through face-to-face interactions and customer relationships.
• Meet monthly sales goals and metrics by managing the leasing process, accepting payments, and completing daily bank deposits.
• Manage the invoice review and approval process within the database, processing invoices and managing reports.
• Oversee the store's expense budget, maintaining store supplies and retail inventory.
• Perform daily operational tasks such as lock checks, showing units to customers, and managing the store's physical environment.

Qualifications

• A positive and outgoing personality with a passion for helping people.
• Experience in delivering high-quality customer service to a diverse customer market.
• A self-driven mindset with strong operational focus.
• Basic computer skills including MS Office products.
• The ability to work Saturdays.
• Access to a personal vehicle, a valid driver’s license, and up-to-date insurance.
• Frequent physical demands including standing, sitting, kneeling, crouching, crawling, bending, climbing, and balancing.
• Candidates must be authorized to work in the U.S. without the need for current or future sponsorship.