CUSTOMER SERVICE MANAGER

Job Summary

The Customer Service Manager will have experience supporting daily route planning, debriefs, and scheduling, managing inventory levels, SKU, availability, and product transitions, Drive DEX, service, sales, and account growth metrics. The ideal candidate will coordinate with warehouse, procurement, and merchandising teams, maintain route efficiency and operational consistency, support client relationships, issue resolution, and new business initiatives.

Key Responsibilities

• Responsible for site visits and client retention
• Monitor and improve branch KPIs, including sales, spoilage, shrink, and service execution
• Aid branches with grand openings
• Ensure compliance with local and national account standards; review corporate compliance reporting
• Develop an account-level incremental sales plan with local management; track performance and increase profitability (Owners Business Plan)
• Cook retail pricing opportunities and encourage repeat sales (Best Practices), introduce new products to increase revenue
• Drive compliance to merchandising standards
• Assess performance by location through audit reports (Quarterly District Evaluations)
• Perform the job functions of the Route Driver position, when needed, including driving a company vehicle over an established route to deliver products, render services, and fill and maintain vending and related equipment.

Preferred Qualifications

• A Bachelor’s degree is preferred; a two-year college degree or the equivalent combination of education and experience is acceptable
• 3 years of driving experience required.
• Valid Non-CDL Class C driver's license (unless otherwise indicated by state) and good driving record.
• Preferred 1-2 years’ experience in a customer service position, or a minimum of 1 year of related experience.
• Route management, retail, and merchandising experience is strongly preferred
• Ability to operate or willingness to learn material handling equipment (box truck, handcarts, etc.).
• Food & beverage experience
• Excellent communication skills required
• Must be able to travel to client sites
• Must be passionate about providing world-class service to our clients and customers
• Must be able to lift 50 lbs. consistently.