Customer Service Loyalty Advocate

About the role

Join Foundever’s team in Las Vegas and be part of a fast-paced, customer-first environment where your support makes a real impact. You’ll help customers resolve service and technical concerns, strengthen loyalty through smart retention solutions, and deliver an experience that drives high satisfaction—while building a career with strong training and growth opportunities.

This is an on-site role at 420 E Pilot Rd, Las Vegas, NV 89119 and you must live within 50 miles of the Las Vegas site.

Pay

$18/hr plus the opportunity to earn a performance bonus.

Schedule

Work Monday to Friday and have weekends off.

Benefits

• 100% paid professional training
• Comprehensive benefits: medical, dental, vision
• Wellness benefits including Employee Assistance Program (EAP)
• 401(k) with company matching
• Paid Time Off (PTO)
• Employee discounts
• Career growth: 93% of managers promoted within
• Referral bonus

Requirements

• 1+ year in a high-volume customer service and/or retention environment, handling complex customer needs.
• Demonstrated results delivering strong FCR and CSAT/NPS performance.
• Hands-on technical support experience troubleshooting device/hardware, software applications, and network connectivity issues.
• Experience using CRM/ticketing systems to document interactions and track issues through resolution.

Skills

• Customer Communication: Ask thoughtful questions, set clear expectations, and summarize outcomes and next steps.
• Ownership & Reliability: Take accountability, follow through, and close loops with customers and internal teams.
• Problem Solving: Identify root causes, evaluate options, and choose practical solutions.
• Attention to Detail: Produce accurate documentation and spot inconsistencies that impact customer experience.
• Customer Value Focused: Confidently present relevant options (e.g., upgrades, plan optimization, value-added services) in a customer-first way.
• Integrity: Operate honesty, fairness, and sound business ethics.

About Foundever

Foundever® is a global leader in the customer experience (CX) industry. With 130,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

We proudly support military families through partnerships with Military One Source and other veteran organizations. We value the unique skills and experiences that veterans bring to our workforce.