Customer Service & Logistics Specialist I

Job Details

Luck Stone Bull Run Plant is seeking a Customer Service & Logistics Specialist.

About the role

Deliver top-notch service, keep operations running smoothly, and ensure every customer leaves satisfied. This role involves coordinating and fulfilling orders, delivering outstanding service, managing transactions, and keeping things on track.

Responsibilities

• Coordinate & Fulfill Orders: Handle order entry, dispatch, scale operations, and ticket processing. Assign contract and private haul trucks, provide accurate maps and directions, and navigate both city and rural routes while following weight restrictions.
• Deliver Outstanding Service: Respond quickly to customer needs, providing practical solutions and maintaining service excellence.
• Keep Things on Track: Meet department performance standards and benchmark service levels.
• Manage Transactions: Handle cash, process credit card payments and deposits, and make account adjustments as needed.

Requirements

• Experience: 3+ years in a customer-focused role where service excellence was essential, preferably in an office environment.
• Education: High school diploma or equivalent.

Skills & Strengths

• Flexible, self-starting, punctual, and comfortable juggling multiple priorities.
• Tech-savvy with the ability to learn new software.
• A collaborative communicator who builds strong relationships with customers, drivers, and internal teams.
• A critical thinker who uses resources efficiently.
• A creative problem-solver who adapts quickly to last-minute changes.
• A steady and composed individual who can handle pressure in deadline-driven situations.

Pay

Competitive hourly pay (biweekly).

Benefits

• Medical, dental, vision, life insurance, long term disability.
• Paid time off: personal, vacation, holidays, 5 well-being days annually.
• Matching 401K and retirement pension.