Customer Service & Logistics Specialist I

Essential Functions

• Direct, control and participate in order fulfillment (order taking, dispatch, scale operations, and ticket handling) from the call bank or local scale office.
• Identify, maintain and accurately assign contract and private haul trucks to order and customer.
• Execute accurate mapping and directions, adapt to city or rural geography, and apply common weight restrictions.

Minimum Requirements

• Education: High School Diploma or GED
• Certifications: Weighmaster Certification preferred
• Work Experience: 1-3+ Years of Customer Service Experience

Behavioral Competencies

• Aligned Company Values

Technical Competencies

• (General) Ability to read maps and provide directions to haulers
• Ability to reconcile cash amounts and/or inventory levels
• Computer Skills (Excel, Word, Outlook)
• Dispatcher Manage Fleet Capacity
• Truck Match-Making
• OTIS Communicate with sales, operations, COMD, haulers, and drivers
• Order Manager OTIS Sales
• Internal Communication (Sales, COMD., Ops., and AR)
• Order Taking Point Of Sale
• Customer Set-up On-Site Sale
• Truck Management Ticketing Process
• Internal Communication (Sales, COMD, and CORP)
• Administrative Tasks

Environment or Physical Working Conditions

• Ability to work with occasional exposure to dirty and dusty conditions and extremes of weather

Benefits

• Start Day 1 Of Employment And Include Medical, dental, vision, life insurance, long term disability
• Paid time off: personal, vacation, holidays, 5 well being days yearly
• Matching 401K and retirement pension

Pay

Pay starts at $21.77.

Important Announcements

• Luck Companies is committed to creating a diverse environment and is proud to be an equal-opportunity employer.
• All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
• We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.

Company Commitment

• Luck Stone is proud to be a drug-free workplace and pre-employment testing is mandatory for anyone who receives an offer for employment.
• EEOLuck Stone also conducts a background check and is compliant with E-Verify.