Customer Service Liaison

We need to output HTML fragment with sections only if real content. Use

for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to extract content. Job description includes: intro paragraphs about role, then "What You'll Do" with bullet points (list). Then "What You'll Need" with bullet points (list). Then "Perks That Pack a Punch" with bullet list (benefits). Also mention "Competitive Salary + Bonus" etc. So we have Benefits section. Pay? It says Competitive Salary + Bonus but not specific numbers; we should not create Pay section if only vague like "competitive salary". The rule: never create Pay/Schedule/Benefits sections unless posting actually states them. It does state benefits (list). It does state "Competitive Salary + Bonus" which is pay info but vague; but it's still stating something about pay. However rule says "never emit a heading followed by filler/placeholder text (e.g. 'commensurate with experience', 'not specified', 'N/A', 'varies', 'TBD')". "Competitive Salary + Bonus" is not filler? It's somewhat generic but still states something. Might be okay to include Pay section with that line. But we also have Benefits section with list. Schedule? Not mentioned. So no Schedule. We need sections: About the role (intro paragraphs), Responsibilities (What You'll Do), Requirements (What You'll Need maybe includes qualifications), Skills (maybe separate?), Qualifications? The posting lumps requirements and skills together. We could put Requirements as the list of needed abilities, and Skills maybe not separate. But we need to avoid thin sections. Could combine Requirements and Skills into one? But we must follow headings list; we can include only those with real content. Let's decide: - About the role: intro paragraphs (first two paragraphs before "What You'll Do"). - Responsibilities: the "What You'll Do" section (list of duties). - Requirements: the "What You'll Need" section (list of needed qualifications/skills). Could also include "Able to lift 50 pounds" etc. - Benefits: the "Perks That Pack a Punch" list. - Pay: maybe include "Competitive Salary + Bonus" as a short paragraph. We should not repeat job title. No Job ID. We need to strip boilerplate: remove EEO, equal opportunity, etc. Also remove navigation, cookie, legal, duplicated lines, application instructions. Also remove "About ShipMonk" etc? That's company description maybe not needed? The instruction: preserve ALL substantive information; do not invent or summarize away detail. The "About ShipMonk" section is substantive about company; but is it part of job posting? It's after the perks. Could be considered part of "About the role"? Might be extra but we could include as part of About the role? However the instruction: "Do NOT repeat the job title as a heading (the page already shows it) and do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short

or drop it." The "About ShipMonk" is not metadata; it's company overview. Might be considered substantive. But we have limited sections; we could add another section like "About the Company" but not in allowed headings list. The allowed headings are only those listed; we should not create other headings. So we should either fold that info into About the role paragraph or drop it. The instruction: "Prefer a few substantive sections over many thin ones." So we can incorporate company overview into About the role as additional paragraph. Thus About the role will contain: initial description of ShipMonk and role, plus the company overview from "About ShipMonk" and "Why ShipMonk?" and "Our Core Values"? That might be too much but it's substantive. However we must not invent or summarize away detail; we can keep it as is but maybe too long. But it's okay. We need to ensure we don't include boilerplate like "ShipMonk is an equal opportunity employer..." etc. Remove that. Also remove "Ready to lead the support team of the future? Apply now and help our merchants stress less, grow more — and experience CX like never befo" (cut off). That's application instruction; remove. Also remove "About ShipMonk" heading? We'll just incorporate paragraphs. Now construct HTML. We'll have:

About the role

ShipMonk isn't just a 3PL — we're the tech-powered growth partner for ecommerce brands, running 12+ owned fulfillment centers across the US, Canada, the UK, and Europe so our merchants can stress less and grow more. As a Customer Service Liaison, you are a Special Project owner playing a crucial role as an intermediary between our client-facing team and warehouse operations. Your primary responsibility involves facilitating timely communication and updates between various departments, including Receiving, Inventory, Picking, Packing, Wholesale, Special Projects, and Subscription Box, ensuring efficient resolution of time-sensitive issues. By accelerating information flow, you contribute significantly to enhancing our clients' experience and resolving issues promptly, ultimately making a meaningful difference in the success of our merchants. The Customer Service Liaison will have the opportunity to make a meaningful difference in the lives of our merchants by accelerating the flow of communication and helping us solve issues faster.

ShipMonk isn't just a 3PL; we're a growth partner for merchants. We provide cutting-edge technology and a network of owned and operated fulfillment centers that empower high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 employees across five countries, we're on a mission to revolutionize fulfillment by providing everything from the fastest click-to-delivery and real-time inventory to custom solutions—all with a merchant-first mindset. Why ShipMonk? We believe in building for the long term, and our success is powered by five key differentiators that help us become true partners to our merchants. Global Fulfillment Network: Our 12+ owned and operated fulfillment centers span the US, Canada, the U.K., and Mainland Europe. We never outsource, ensuring quality and consistency. Proprietary Technology: We've eliminated the need for tribal knowledge with our AI-powered platform. It provides a real-time, unified view of inventory and orders, giving our merchants the control and visibility they need to succeed. Unrivaled Support: We provide hands-on, "mom and pop" support with a global reach. Our dedicated teams are on-site at every fulfillment center, ready to jump into action. Transparent Pricing: We believe in honest, long-term partnerships. Our all-inclusive pricing means predictable costs, with no hidden fees or surprises. Committed to the Future: We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay. Our Core Values Our values are the heart of our culture. We're looking for individuals who embody these principles every day. Merchant-first: We handle the logistics so our merchants can focus on what they do best—growing their business. People make ShipMonk: We believe in our team and invest in our people. Own it: We take ownership of our work, our mistakes, and our successes. Get sh*t done: We're a fast-paced, high-growth company that values action and results. Change the score: We challenge the status quo, constantly innovating and improving.

Then Responsibilities:

Responsibilities

• Work Order & Operational Triage: Review open work orders and identify items requiring immediate feedback.
• Determine when escalation or clarification is needed from Warehouse or Happiness Engineers.
• Relay operational questions to the appropriate individuals and ensure responses are delivered efficiently.
• Maintain strong cross-department communication to prevent bottlenecks.
• Warehouse & Fulfillment Expertise: Develop and maintain full comprehension of all warehouse departments and fulfillment processes.
• Conduct periodic check-ins with department leads to stay aligned on priorities.
• Assist warehouse teams with priority Special Project tasks when needed.
• During peak season, actively support warehouse operations (picking, packing, EC-batching, labeling, kitting, sorting).
• Embrace an “all hands on deck” mindset during high-volume periods.
• Client Communication & Scope Definition: Communicate with clients to define project scope, gather requirements, and clarify expectations.
• Ensure a complete understanding of deliverables before execution begins.
• Project Coordination & Execution: Align Operations with project objectives and ensure clear execution instructions.
• Create orders and manage receivings to support project execution.
• Monitor account balances, inventory levels, and operational readiness.
• Monitoring & Timelines: Track progress against deadlines and milestones.
• Adjust strategy proactively to protect timelines.
• Client Experience & Resolution: Provide consistent updates to clients throughout the project lifecycle.
• Proactively identify and resolve issues impacting success.
• Escalate unresolved or complex issues appropriately to avoid delays.
• Team Coordination & Continuity: Maintain communication with Sr. CXL and Liaison team members.
• Ensure proper documentation of Special Projects.
• Support PTO/OOO coverage planning to maintain continuity.

But we might be duplicating headings inside list items; maybe better to keep as plain list items without bold headings. However the original had headings for each subsection; we could keep them as part of the list item text. That's fine. Now Requirements:

Requirements

• Operationally Fluent & Process-Savvy – Demonstrates full comprehension of warehouse departments, fulfillment workflows, and special project execution, enabling accurate, confident communication between CX and Operations.
• Proactive Communicator & Information Broker – Reviews open work orders, identifies priority items requiring immediate action, and ensures timely, accurate feedback between warehouse teams and Happiness Engineers.
• Cross-Functional Bridge Builder – Strengthens collaboration across departments by relaying questions to the right stakeholders, conducting routine check-ins with warehouse leads, and maintaining alignment between client expectations and operational reality.
• Client-Focused Project Manager – Clearly defines scope, manages timelines, monitors milestones, and keeps clients consistently informed while ensuring operational instructions are executable and aligned with project goals.
• Hands-On, “All-In” Contributor During Peak – Willing to step into warehouse operations during high-volume seasons (picking, packing, kitting, labeling, batching) to protect timelines and deliver results when it matters most.
• Detail-Oriented & Accountable Executor – Manages orders, receivings, inventory levels, and account balances with precision to support seamless Special Project execution and minimize downstream issues.
• Calm Under Pressure & Escalation-Ready – Proactively identifies risks, resolves issues early, and escalates complex problems appropriately to prevent delays and protect client satisfaction.
• Able to lift 50 pounds
• Communication skills
• Proficient verbal and written English skills.
• Advanced problem solving
• Multitasking
• Time management
• Proficiency with computer programs (like Google Sheets, Docs, etc.)

Now Benefits:

Benefits

• Competitive Salary + Bonus
• Paid Time Off + Paid Holidays
• Health, Dental, Vision + 401k with Match
• Company Events, Wellness Programs & More
• HQ in Fort Lauderdale + Global Fulfillment Network
• Inclusive, Growth-Oriented Culture

Pay section? We already included Competitive Salary + Bonus in