Customer Service Lead - Part-Time

Overview

As the Part‑Time Customer Service Lead, under the guidance of the Assistant Store Manager and Customer Service Supervisor, you will lead day‑to‑day customer service initiatives, inspire and motivate associates to provide exceptional, friendly, and professional service. You will model Our Burlington philosophy and core values, maintain a customer‑first focus, ensure friendliness, speed of checkout, and high‑quality service, and interact with customers to create a positive shopping experience while solving problems efficiently.

Responsibilities

• Model company core values, Our Burlington philosophy, and back‑of‑house standards for the receiving team.
• Drive improvement of friendliness, checkout speed, and customer feedback surveys by maintaining a customer‑first focus.
• Maintain a neat and orderly front‑end area, troubleshooting register and transaction issues.
• Coordinate meal and break periods and monitor schedule adherence.

Requirements

• Ability to work a flexible schedule, including early mornings, nights, weekends, and holidays.
• Physical ability to lift and move boxes weighing 40 lb or more.
• Ability to stand and walk for extended periods.

Benefits

• Competitive wage of $17 per hour.
• Flexible hours and associate discount.
• Eligibility for Burlington’s benefits package (medical coverage and 401(k) plan) based on hours worked.
• Up to 4 hours of paid time off annually after one year of service.
• Up to 8 paid holidays and paid sick time in accordance with applicable law.
• Training and development opportunities.
• Fun, collaborative store‑team environment.

Pay

Base Pay: $17 per hour.

Schedule

Flexible schedule including early mornings, nights, weekends, and holidays as required.

Location: Cranston, RI – 310 Garfield Avenue, ZIP 02920.