Customer Service Lead - Part-Time

About the role

As the Part Time Customer Service Lead, under the guidance of the Assistant Store Manager and Customer Service Supervisor, you’ll lead day-to-day customer service initiatives, inspiring, motivating, and encouraging associates to provide exceptional, friendly, and professional customer service at all times. You’ll lead by example, approaching your work with Our Burlington philosophy and company core values in mind, ensuring a customer-first focus remains a top priority while friendliness, speed of checkout, and customer service are prioritized.

Responsibilities

• Model company core values, Our Burlington philosophy, and appropriate back-of-house standards and execution strategies for the receiving team.
• Drive improvement of friendliness, speed of checkout, and customer feedback surveys by maintaining a customer-first focus and delivering a consistently great experience to all customers with professionalism.
• Maintain a neat and orderly front-end area, troubleshooting issues with registers and transactions.
• Coordinate meal and break periods and monitor schedule adherence.
• Interact with customers to create a positive shopping experience, proactively solving problems professionally and efficiently.

Requirements

• Ability to work a flexible schedule including early mornings, nights, weekends, and holidays as required.
• Physical requirements include lifting and moving boxes weighing 40 lbs. or more, as well as standing and walking for extended periods of time.

Benefits

• Competitive wage and flexible hours.
• Associate discount.
• Part-time associates, based on hours worked, may be eligible for Burlington’s benefits package, including medical coverage and a 401(k) plan.
• Eligibility for up to 4 hours of paid time off annually after one year of service, up to 8 paid holidays, and paid sick time in accordance with applicable law.
• Training and development opportunities to support career growth.

Pay

$18 per hour.

Location: 750 Central Park Ave, Yonkers, NY 10704. Position Type: Regular Part-Time.