Customer Service Lead-Brello
Key Responsibilities
- Lead and supervise a team of customer service representatives (CSRs) to ensure efficient and friendly service.
- Serve as the primary point of contact for escalated customer inquiries and complaints.
- Provide coaching, training, and performance feedback to customer service staff.
- Monitor call, email, and in-person service metrics to ensure service level targets are met.
- Collaborate with pharmacy technicians and pharmacists to address customer needs efficiently.
- Implement customer service best practices and identify process improvements.
- Maintain accurate records of interactions, feedback, and customer concerns.
- Auxiliary with scheduling, onboarding, and staff coverage as needed.
- Promote a culture of empathy, professionalism, and accountability.
Required Qualifications
- A high school diploma or GED.
- A current and valid Certified Pharmacy Technician (CPhT) license, issued by the Pharmacy Technician Certification Board (PTCB) or National Health career Association (NHA).
- A minimum of 2 years of experience in a customer service role, in a healthcare or pharmacy setting.
- A minimum of 2 years of experience in a supervisory or team lead position.
- A minimum of 2 years of experience with a pharmacy management software.
- Demonstrated proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
- Proven experience in conflict resolution with strong interpersonal skills.
- Ability to multitask, prioritize, and manage time effectively.
Preferred Qualifications
- An associate or bachelor’s degree in healthcare administration, business, or related field.
- Experience in a 503B or 503A pharmacy setting.
- Familiarity with HIPAA regulations and patient privacy standards.
- Bilingual in English and Spanish is a plus.
Work Environment
Primarily in a retail pharmacy environment. Requires prolonged periods of standing and occasional lifting up to 20 pounds.
About the Role
Brello is a wellness-first brand that makes access to science-backed compounded medications feel effortless — never clinical or confusing. We connect individuals to licensed providers through Telegra, with prescriptions fulfilled by trusted 503A pharmacies. Our mission is to simplify, humanize, and demystify wellness solutions for longevity and weight management, with an authentic voice that is friendly, empowering, and transparent.
Benefits
We are committed to fostering a diverse and inclusive workplace. Join Our Team: At Brello, we believe in giving everyone a fair shot. What truly matters is what you bring to the table, not just your background. We welcome applicants from all walks of life, regardless of gender, ethnicity, sexual orientation, or personal challenges. If you have the skills and the drive, we want to hear from you! Let’s make great things happen together!
Pay
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Schedule
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Skills
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Company Information
Brello is an equal opportunity employer. We are committed to fostering a diverse and inclusive workplace.