Customer Service Lead

As a member of the C&S Wholesale Grocers family of companies, SpartanNash is a food solutions company that delivers the ingredients for a better life. A distributor, wholesaler and retailer with a global supply chain network, SpartanNash distributes grocery and household goods, including fresh produce and the Our Family® portfolio of products, to locations in all 50 states.

About the role

This role is responsible for providing and maintaining a high standard of customer service in the store's front-end operations; supervising and directing all front-end activities in the absence of the Customer Service Manager to ensure that work shifts contribute to the financial best interests of the store. Complete all other duties as assigned in a timely manner.

Responsibilities

• Accurately perform all transactions: cash, checks, debit/credit/EBT cards, ID requirements, over rings, credits, suspended orders, refunds, bottle returns, vendor coupons, gift certificates, lottery ticket sales, Western Union, Ticket Master, and all other media in accordance with policies.
• Ensure that return-to-stock items are handled promptly and orderly, with immediate attention given to perishable items.
• Know product locations in the store and be knowledgeable of advertised items, special prices, coupon deals, or other features of the store's sales program.
• Train others to perform all department activities and functions.
• Manage the selection, scheduling, and supervision of staff to meet or exceed departmental productivity levels.
• Handle spoiled/damaged products per established guidelines.
• Maintain a clean, attractive, and well-stocked department.
• Follow all PPE and Safety Guidelines, Food Safety and Cleaning Expectations, and Guest Experience Guidelines.
• May be assigned tasks in other departments based on customer experience needs.
• Additional responsibilities may be assigned as needed.

Requirements

• High school graduate or equivalent (GED).
• Proficient with computers (email, spreadsheets, etc.).
• Ability to read, write, comprehend, and interpret documents.
• Accounting/Bookkeeping skills.
• Ability to interpret/analyze financials, develop/manage budgets, delegate/direct/implement tasks.
• Suggestive selling/knowledge of products.
• Detail-oriented.

Physical Requirements

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• May be required to lift and/or move up to 30 pounds frequently, and up to 50 pounds occasionally.
• Required to stand and walk for extended periods of time and may bend, stoop, twist, and turn frequently.
• Subject to a typical retail store environment (varied temperatures) and exposed to outside weather conditions.
• The noise level in the work environment is usually low to moderate.
• Travel requirements vary by assignment.

Benefits

As part of our People First culture, SpartanNash is proud to offer a robust and competitive Total Rewards benefits package.