Customer Service Lead

The Role

As a Customer Service Lead, you'll help individuals take meaningful steps forward on their personal journeys. You'll provide guidance, ensure they understand their options, and support them throughout the process. You'll also lead by example, fostering a culture of trust and exceptional service within your team.

What You'll Do

• Build strong, supportive relationships with individuals beginning their journey
• Educate and guide them to take the next steps toward their goals
• Address concerns with patience and confidence, ensuring progress
• Model excellent service and communication for your team
• Be adaptable and step into other roles when needed to support the team

What You Need

• A High School Diploma or GED
• 3+ years of full-time customer service experience (ideally in leadership roles)
• Leadership experience or a natural ability to guide and motivate others
• Excellent communication, problem-solving, and emotional intelligence skills
• Ability to remain calm and effective under pressure
• Experience in fast-paced, people-focused roles such as hospitality, call centers, coaching, caregiving, or tutoring is a strong plus

Why You'll Love Working Here

• Fulfillment - Make a real impact by helping others achieve their goals
• Career Growth - We promote from within and offer plenty of room to advance
• Competitive Pay
• Excellent Benefits - 90% coverage for medical, dental, and vision
• 401(k) - Invest in your future with us
• Paid Time Off - 10 PTO days (15 after your first year) + 10 paid holidays for rest and renewal

About the Role

We're building high-impact teams and transforming the way people experience well-being. You know how to serve, and we'll teach you how to guide.

Requirements

No specific industry experience required. We're looking for impactful, service-minded leaders who can connect, inspire, and guide others.

Qualifications

High School Diploma or GED

Skills

Leadership experience or a natural ability to guide and motivate others

Benefits

90% coverage for medical, dental, and vision

Schedule

Not specified

Pay

Not specified

Benefits

10 PTO days (15 after your first year) + 10 paid holidays

Who We Are

We use advanced technology to improve well-being and offer hope when traditional approaches haven't worked. Our people-first philosophy drives meaningful results, and we're changing lives every day.

Equal Opportunity Employer

We are an Equal Opportunity Employer. If you're qualified, we want you on our team.