Customer Service Lead

The Role

As a Customer Service Lead, you'll help individuals take meaningful steps forward on their personal journeys. You'll provide guidance, ensure they understand their options, and support them throughout the process. You'll also lead by example, fostering a culture of trust and exceptional service within your team.

What You'll Do

• Build strong, supportive relationships with individuals beginning their journey
• Educate and guide them to take the next steps toward their goals
• Address concerns with patience and confidence, ensuring progress
• Model excellent service and communication for your team
• Be adaptable and step into other roles when needed to support the team

What You Need

• A High School Diploma or GED
• 3+ years of full-time customer service experience (ideally in leadership roles)
• Leadership experience or a natural ability to guide and motivate others
• Excellent communication, problem-solving, and emotional intelligence skills
• Ability to remain calm and effective under pressure
• Experience in fast-paced, people-focused roles such as hospitality, call centers, coaching, caregiving, or tutoring is a strong plus

Why You'll Love Working Here

• Fulfillment - Make a real impact by helping others achieve their goals
• Career Growth - We promote from within and offer plenty of room to advance
• Competitive Pay
• Excellent Benefits - 90% coverage for medical, dental, and vision
• 401(k) - Invest in your future with us
• Paid Time Off - 10 PTO days (15 after your first year) + 10 paid holidays for rest and renewal

About the Role

We're building high-impact teams and transforming the way people experience well-being. You know how to serve, and we'll teach you how to guide.

Requirements

We're not looking for industry-specific experience—we're looking for impactful, service-minded leaders who can connect, inspire, and guide others.

Qualifications

If you're driven to help people and skilled at having meaningful conversations, we'll provide the training and support you need.

Skills

Highly developed communication, problem-solving, and emotional intelligence skills are essential.

Benefits

Our benefits package includes 90% coverage for medical, dental, and vision, a 401(k) plan, and 10 PTO days (15 after your first year) + 10 paid holidays for rest and renewal.

Schedule

We are flexible and offer a variety of schedules to accommodate your needs.

Pay

Compensation is competitive and commensurate with experience.