Customer Service Lead

About the role

The Customer Service Lead supports the daily execution of customer service activities to ensure accurate and timely processing of retardant orders and related inventory movements for the Rancho Cucamonga site, off-site tolling facilities, terminals, and airbases.

Responsibilities

• Cook up daily customer service activities and partner closely with Dispatch and Transportation teams to support order execution.
• Ensure accurate and timely order processing, inventory movements, and transportation support.
• Provide day-to-day guidance and support to customer service staff.
• Serve as a key point of contact for customers, carriers, and internal stakeholders.
• Maintain an eye on operations, resolve routine issues, and escalate risks as needed.
• Manage shifting priorities with urgency in a fast-paced environment.
• Support compliance with controllership and ESH standards.
• Partner cross-functionally to support safe and efficient operations.
• Perform other duties as assigned.

Requirements

• 1+ years of experience in a manufacturing or industrial environment.
• 2+ years of customer service experience.
• Experience with inventory management and ERP systems.
• Prior customer service leadership experience.
• Demonstrated ability to coach, develop, and manage employee performance.
• Experience supporting process improvement initiatives.
• Strong organizational, analytical, and problem-solving skills.
• Effective written and verbal communication skills with all levels of the organization.
• Advanced proficiency in Microsoft Word and Excel.
• Professional, adaptable team player with a positive attitude.

Pay

$27.75 - $30.66 per hour