Customer Service Intern (Spring 2027)

About the Role

As a North American leader in agribusiness and renewable fuels, The Andersons operates in a unique space, bringing together agriculture, energy, and global markets. From the farm to customers around the world, we help move food, feed, and fuel where it’s needed most. Our business spans the full value chain, which means the work we do directly supports farmers, customers, and communities every day. Whether it’s helping producers succeed, delivering essential products, or advancing more sustainable energy solutions, our impact is both local and global. The Customer Service Intern provides exceptional service to customers while gaining hands-on experience supporting day-to-day customer operations across multiple product lines, including e-commerce, professional turf, and contract manufacturing.

Responsibilities

• Respond to customer inquiries regarding products, pricing, orders, and account-related requests via phone and email.
• Process customer orders, updates, and changes accurately while ensuring timely and efficient service.
• Maintain customer records, order information, and supporting documentation within company systems.
• Create and maintain reports, spreadsheets, and other administrative documentation to support daily operations.
• Collaborate with sales, warehouse personnel, and other internal teams to support order fulfillment and resolve customer issues.
• Address customer concerns, escalate issues when appropriate, and provide a positive customer experience in every interaction.
• Develop a foundational understanding of customer service operations, order management processes, and enterprise business systems.

Competencies

• Customer Focus - Building strong customer relationships and delivering customer-centric solutions.
• Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
• Values Differences - Recognizes the value that different perspectives and cultures bring to an organization.
• Optimizes Work Processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.
• Instills Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Ensures Accountability - Holding self and others accountable for meeting commitments.
• Being Resilient - Rebounding from setbacks and adversity when facing difficult situations.

Qualifications

• High School Diploma or GED equivalent required.
• Pursuing bachelor's degree in business, supply chain, sales, or related field.
• 0-2 years’ relevant experience required.

Skills

• Strong attention to detail.
• Ability to manage and prioritize competing demands.
• Comfortable working in a fast-paced environment.
• Strong written and verbal communication skills.

This job description is intended to give you a general understanding of the role and the type of work involved. Employment with The Andersons, Inc. is at will, meaning both you and the Company can end the employment relationship at any time, with or without cause or notice, consistent with applicable law. Nothing in this description should be viewed as a contract.