Customer Service & Inside Sales Representative - Truex

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a professional, helpful and timely manner
• Prepare quotes and process customer orders accurately using our ERP system
• Provide solutions to customers and answer complex questions on products and services
• Resolve customer concerns and escalate issues when necessary
• Track and manage orders and follow-through to ensure timely and accurate fulfillment
• Provide product information, pricing, order status and assist customers in selecting appropriate products for their applications
• Cook up and manage social media and online reputation functions

Qualifications

• Education and/or Work Experience Requirements: High school diploma or equivalent required; associate degree preferred1–3 years of customer service or sales support experience preferred
• Strong verbal and written communication skills
• Proficient in Microsoft Office and customer management systems
• Able to multitask and prioritize effectively
• Strong problem-solving and organizational skills
• Positive attitude and team-oriented mindset

Work Schedule & Pay

• Hourly position; overtime may be required based on business needs
• Typical schedule: Monday–Friday, standard business hours
• Compensation based on experience and qualifications

Preferred Skills

• Experience in a manufacturing or distribution environment

Physical Requirements

• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards
• Must be able to lift and carry up to 25 lbs
• Ability to sit and work at a computer for extended periods
• Ability to talk, listen and speak clearly on telephone