CUSTOMER SERVICE/INSIDE SALES REP

Daikin Comfort Technologies Distribution, Inc. is seeking a professional, skilled HVAC CSR/Inside Sales Representative for our branch operations group in Marietta, GA.

About the Role

The CSR/Inside Sales Representative sells the organization’s products and services to prospective and established customers. Whether at the counter, on the phone, or through email or fax, the CSR handles customers’ needs by finding out what they need, answering questions, creating solutions, and ensuring a smooth and quick sales process. The CSR is responsible for meeting established sales quotas and must be knowledgeable of the organization’s policies, procedures, practices, products, and services.

Responsibilities

• Help the Division deliver on its sales, including new business, by maintaining accounts through active communication of new product launches, services, supplies, and sales or discounts via outbound calls.
• Provide excellent customer service via face-to-face interactions, phone calls, and emails.
• Execute all aspects of the sales function, including order processing, purchase orders, payment processing, quotes, and delivery dates, ensuring accuracy of information.
• Recommend alternate products based on cost, availability, or specifications as needed.
• Obtain and monitor scheduled shipment dates to ensure timely delivery and expedite as needed.
• Coordinate with manufacturing, sales, distribution, and vendors regarding shipments.
• Generate new and repeat sales by providing product and technical information in a timely manner.
• Educate customers about product terminology, features, and benefits to improve sales and customer satisfaction.
• Provide accurate information regarding availability of in-stock items.
• Assist customers with warranties and returns.
• Collaborate with the Branch Manager to resolve problems and ensure customer satisfaction while adhering to organizational policies.
• Coordinate problem resolution with appropriate departments.
• Train new customer service/inside sales representatives.
• Periodically reach out to customers to determine satisfaction with the organization, products, and services.
• Maintain records and prepare reports on sales activities.
• Expand knowledge of HVAC products and keep current with industry trends.
• Work positively with all levels of management and peers to ensure effective teamwork and high service levels.
• Understand and follow work instructions, operating procedures, and company policies.
• Participate in additional projects/activities to support ongoing business needs.

Requirements

• 6+ years of progressive sales experience.
• 5+ years of experience in the HVAC industry.
• High School diploma or GED equivalent; some college preferred. HVAC certification is a plus.
• Extensive knowledge of HVAC equipment/products.
• Proficiency in Microsoft Office (Outlook, Excel, Word) and database applications.
• Strong customer service and relationship management skills via walk-ins, phone, and email.
• Positive, professional attitude with the ability to handle difficult customers and diffuse negative situations.
• Excellent phone and email etiquette.
• Ability to manage high-volume customer traffic.
• Effective verbal and written communication skills, including the ability to explain technical information clearly.
• Strong organizational and time management skills, including the ability to prioritize and multitask.
• High attention to detail and accuracy.
• Ability to establish positive working relationships with internal and external customers and employees.
• Good judgment, strong work ethic, and integrity.

Benefits

• Benefits effective on day one for all full-time direct hires.
• Training programs available to help guide team members and develop new skills.
• Growth opportunities to advance your career.
• Part of a global company backed by Daikin Industries, Ltd.

Physical Requirements & Work Environment

Must be able to perform essential responsibilities with or without reasonable accommodations. Work is closely supervised and performed within well-defined instructions and established procedures.