Customer Service/Inside Sales Associate

About the role

Dunlop Protective Footwear is the global leader in protective footwear for workers in demanding industries such as agriculture, food processing, construction, and oil & gas. With a strong legacy of innovation, quality, and customer focus, we are committed to keeping professionals safe and comfortable on the job. Join a mission-driven organization that combines tradition with cutting-edge technology to shape the future of protective footwear.

Job Summary

We are seeking a high-energy, relationship-driven Customer Service / Inside Sales Associate to join our growing Dunlop Protective Footwear USA team. This is a key customer-facing role that blends inside sales, account management, customer experience, and proactive outreach. You will manage and grow assigned accounts, support prospects through their buying journey, and help drive sales across Industrial, Construction, Food Processing, Agriculture, and Retail customer segments. You’ll work closely with Marketing, Operations, and our field sales teams to ensure customers receive fast, accurate, and exceptional support.

Key Responsibilities

• Manage a portfolio of existing customers, nurturing relationships and driving repeat business.
• Conduct proactive outreach to prospects and lower-tier accounts to support new business development.
• Identify upsell and cross-sell opportunities across Dunlop’s full product line (PVC, PU, Hazmax, JobGuard, Waders, Rainwear, etc.).
• Maintain a well-organized pipeline in Dynamics 365 with consistent follow-up and opportunity tracking.
• Support post-tradeshow outreach, sample coordination, and lead conversion.
• Serve as the primary point of contact for your accounts, ensuring fast, accurate, and friendly service.
• Process orders, quotes, and RGAs with efficiency and attention to detail.
• Troubleshoot issues by partnering with internal teams to resolve challenges quickly.
• Deliver tailored product recommendations and provide technical or application-based support.
• Collaborate cross-functionally with Marketing, and Operations to support promotions, customer programs, and process improvements.
• Share customer insights, competitive feedback, and market trends to help guide product and commercial strategies.
• Assist team members as needed — even outside your core responsibilities — to support a strong, customer-first culture.
• Build and maintain in-depth knowledge of Dunlop’s product lines and their applications across various industries.
• Monitor industry trends, segment-specific needs, and competitive activity.
• Contribute to strengthening Dunlop’s market presence through professional communication and brand representation.

Qualifications

• Associate’s degree or higher preferred; equivalent experience accepted.
• 2–5 years of experience in inside sales, customer service, or business development (B2B or distribution/manufacturing preferred).
• Strong communication skills with the ability to build trust quickly.
• Organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment.
• Proficiency in Microsoft Office; experience with CRM/ERP systems (Dynamics 365 preferred).
• A positive, team-oriented attitude and a natural drive to take initiative.

Why Join Dunlop?

• Be part of a global leader in protective footwear with a strong heritage and a bold vision for the future.
• Work in a collaborative and entrepreneurial environment where your ideas and impact matter.
• Join a purpose-driven team that’s committed to safety, innovation, and performance.

Benefits

• Health Insurance
• Health Savings Accounts
• 401K with company match
• Vision Insurance
• Dental Insurance
• Life and Disability Insurance
• Critical Illness Insurance
• Pet Insurance
• Tuition Reimbursement
• Employee Assistance Program and more

Compensation

We offer competitive wages commensurate with job skills, experience, education and geographic location. The starting salary range is $55,000-$65,000 with a bonus opportunity based on company and individual performance. You must be eligible to work for any employer in the US without sponsorship.