Customer Service Inbound

About the role

Provides information to customers regarding department/agency programs and services and the requirements of licensure, certification, and other authorizations.

Answers questions, explains rules, regulations, policies and procedures, clarifies forms, provides instruction and direction in the completion of applications, and resolves issues and problems.

Responsibilities

• Requests information from customers to determine their needs, or purpose of visit.
• Verifies the completeness and accuracy of information on forms and applications.
• Counsels customers on the use of forms and processes.
• Conducts information searches in electronic or manual file systems.

Requirements

• Ability to read, write, speak, understand, or communicate in English and Spanish sufficiently to perform the duties of this position.

Qualifications

• Experience: 2 years
• Language: Spanish (Preferred)

Skills

• Customer service: 1 year (Preferred)

Benefits

• 401(k)
• Dental insurance
• Vision insurance

Pay

$17.00 per hour

Schedule

Day shift: 9:00 am to 5:00 pm

Lunch timing: 12:00 to 1:00 pm

Work Location

Mercerville, NJ