Customer Service III

Location: Lake Forest, Illinois • Duration: 12 Months • 100% Onsite

About the Role

Takes inbound and outbound calls and emails to provide information to healthcare customers. Utilizes a database to retrieve customer or company information.

Responsibilities

• Learn and follow detailed instructions, using a variety of resources to provide accurate information
• Demonstrate patience, tact, empathy, and problem-solving skills with consistently good voice quality
• Organize and handle calls and emails with speed and accuracy
• Work with complex computer applications and resource materials
• Multitask and use critical thinking skills
• Follow standard operating procedures, knowing when to ask for help
• Understand the company culture and be a good team player

Requirements

• 3–5 years of experience
• 4-year equivalent college degree
• Proven skills in Microsoft software suite (Excel, Outlook, Word, Teams)
• Must score an 80% or higher on all training assessments

Preferred Qualifications

• SAP or ERP experience
• Background in the healthcare industry

Key Skills

• Ability to problem solve and critically think
• Able to multitask between different platforms, switching between customer calls and emails
• Basic computing skills and understanding of Windows, Microsoft, and other frequently used computer systems

Benefits

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account (for High-Deductible Health Plans)
• Flexible Spending Accounts (Health, Limited Purpose, Dependent Care, Commuter Parking and Commuter Transit)
• Supplemental Life Insurance
• Short Term Disability (coverage varies by state)
• Long Term Disability
• Critical Illness, Hospital coverage, Accident Insurance
• MetLife Legal, MetLife ID Fraud, and MetLife Pet Insurance
• 401(k)

Benefits are available upon waiting period for eligible consultants.