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Jobs · OTHR · Washington

Customer Service - Golde Creek Plaza Rack

Nordstrom · Lynnwood, WA · 2 wk ago
On-siteOTHR$22.55–$23.45/hrFull-time

About the role

As a Nordstrom Rack team member, you'll be continuously moving and collaborating with teammates to create a welcoming and inclusive atmosphere for all customers. You’ll ensure a quick and easy customer experience and keep the store clean and clutter free. Flexibility is key, as you may occasionally work in different areas of the store to maintain the cleanliness of the floor and stockrooms and help customers find great deals.

Responsibilities

Roles are available in Sales, Customer Service, Stock, and Fulfillment departments. Specific responsibilities vary by role, but may include:

  • Ensuring the sales floor stays "runway ready" and is sized and filled in through re-merchandising and straightening throughout the day
  • Assisting customers with transactions across different platforms
  • Creating a smooth fitting room experience
  • Keeping the stockrooms organized and ensuring merchandise is properly checked in and accurately ticketed
  • Demonstrating expertise in all technologies used in the store environment
  • Adhering to all operational, merchandise and asset protection standards
  • Promoting initiatives like the Nordstrom Rewards program
  • Receiving, unloading freight, unpacking and delivering newly arrived merchandise to selling departments
  • Fulfilling customer orders in a timely manner following quality standards
  • Utilizing inventory management systems to scan, process and research merchandise shipments
  • Assisting in maintaining clean and organized selling floors and stockrooms

Requirements

To be successful in this role, you'll need:

  • Clear, effective communication with strong interpersonal skills
  • Accountability, initiative and a high level of ownership
  • Organizational skills, attention to detail and ability to prioritize multiple tasks in a fast-paced environment
  • The ability to work a flexible schedule based on business needs

Physical Requirements

This role requires:

  • Continuous movement for 6-8 hours per shift, which includes frequent bending, twisting, squatting, flexing and reaching
  • Frequent use of hands for grasping, fine manipulation, pushing and pulling
  • Handling bulky and sometimes awkwardly shaped items, which includes reaching for and lifting these items above the head
  • Regularly lifting items weighing up to 10 pounds and occasionally up to 25 pounds
  • Frequent lifting and carrying of up to 25 pounds and occasionally up to 50 pounds (Stock and Fulfillment only)

Pay

The pay range for this role is $22.55 - $23.45 hourly.

Benefits

Nordstrom offers a variety of benefits to support employees and their families, including:

  • Medical/Vision, Dental, Retirement and Paid Time Away
  • Life Insurance and Disability
  • Merchandise Discount and EAP Resources
  • 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more

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