Customer Service Gate Agent (Full-Time)

About the role

Piedmont Airlines is seeking a motivated, reliable professional to join our Ground Handling Department as a Customer Service Gate Agent. The primary responsibility of this position is assisting passengers with boarding the aircraft. This role monitors computerized passenger boarding, assists customers with special needs, and changes customer flight itinerary as required. The successful candidate will report to the General Manager.

Responsibilities

• Assist passengers in boarding and disembarking flights
• Monitor computerized passenger boarding
• Assist customers with special needs, including arranging for wheelchairs and unaccompanied minors
• Change customer flight itinerary and seat assignments as required
• Operate the Jetway
• Work as a team to provide excellent customer service and meet corporate objectives

Requirements

• Successful completion of the Gate Agent training course
• Ability to lift seventy (70) pounds
• Ability to work all shifts, including weekends, nights, holidays, and/or irregular shifts
• Frequent stooping, bending, kneeling, walking, standing, reaching, lifting, climbing up and down stairs
• Handle objects up to 70 pounds
• Assist passengers with disabilities, including pushing wheelchairs
• Valid driver’s license and clear driving record
• Pass a 10-year Criminal History Records Check and drug screen
• Proof of high school or GED completion
• Minimum 18 years of age

Qualifications

• Ability to meet company goals and customer expectations in a high-energy environment
• Effective communication skills
• Ability to organize, prioritize, and multitask

Preferred Qualifications

• Previous airline experience
• Previous employment as a front-line customer service provider
• Basic knowledge of computer applications and programs

Work Environment

• Use of telephones, computers, and other office equipment
• Airport ramp environment, subject to varied weather conditions and elevated noise levels

Benefits

• Paid training
• Holiday pay
• 401(k)
• Vacation
• Family travel on the American Airlines network
• Medical and dental available
• Bonuses awarded in accordance with company policies and applicable criteria

Pay

Starting rate: $15.25/hour