Customer Service Gaming Associate - Part-Time

About the Role

If you thrive in high-energy environments and love a challenge, Knighted is the place to be. As a Gaming Associate, you’ll be at the center of the action, using your knack for numbers and keen attention to detail. This is a part-time, hands-on opportunity perfect for driven individuals who want to stay sharp and grow professionally.

Your role involves close collaboration with casino personnel and dealers, encompassing tasks like handling casino chips, verifying game fairness and accuracy, and promptly reporting any suspicious activity. You'll help foster exceptional customer service by nurturing a positive and professional environment for both guests and colleagues through effective teamwork with the casino staff.

Location & Pay

Location: Chico, CA

Pay Rate: $18.00 - $20.00 per hour (the additional $2/hour is for late-night shifts)

Schedule

Part-Time: 20-25 hours per week

Availability: Open availability required

Training Schedule: Sunday thru Thursday 2pm to 6pm

Responsibilities

• Handle casino chips
• Verify game fairness and accuracy
• Promptly report any suspicious activity
• Foster exceptional customer service through teamwork with casino staff
• Nurture a positive and professional environment for guests and colleagues

Requirements

• Must be 21 years of age or older
• Authorization to work in the U.S.
• Proficient in mental math (addition, subtraction, multiplication, and division)
• Open availability for the casino's 24/7 hours of operation
• Ability to pass a lifetime background check, credit check, and drug screen for state licensure

Physical Requirements

• Able to sit or stand at a gaming table for 3 to 4 hours at a time
• Able to use hands and fingers in a dexterous manner (movements include rotating wrists, grabbing, pulling, pushing, pinching, painting, tapping)
• Able to lift 5–10 pounds for chip management and bank reconciliation (varies by location)
• Able to see, speak, and hear clearly during gameplay
• Has necessary vision capabilities: close, distance, color, peripheral, and depth perception
• Comfortable with direct communication and giving corrections when needed
• Able to stay focused and manage stress effectively in fast-paced, high-pressure environments

Benefits

• Comprehensive Paid Training: No experience? No problem. Our thorough training program ensures you feel fully prepared for the role, with hands-on learning and a clear understanding of the job.
• Pay Raises: With each new game mastered and every skill honed through our training, you're not just gaining expertise — you're opening the door to increased compensation.
• Community Engagement: Through our Knighted Neighbors program, we provide opportunities to give back. From volunteering at local events to supporting meaningful causes, you can join a team that values making a difference—both inside and outside the casino.
• Low Physical Demand: This role focuses on customer service, quick thinking, and attention to detail—no heavy lifting required.
• Career Advancement: Grow your career with clear, achievable pathways into leadership roles. 99% of our current supervisors, managers, and trainers began their journey as Gaming Associates, demonstrating our commitment to developing talent from within and supporting long-term professional growth.

Interview Process

The process for this role is as follows:

• Initial Phone Call - 15 Minutes
• Final Interview - 30-45 Minutes
• Orientation - 3-4 Hours