Customer Service Gaming Associate

About the role

Thriving in high-energy environments and enjoying challenges, the Gaming Associate position at Knighted is perfect for driven individuals looking to grow professionally. Full-time, hands-on opportunities await.

Responsibilities

• Use knack for numbers and keen attention to detail to thrive in high-energy environments.
• Work late-night and overnight shifts, with weekend availability required.
• Participate in comprehensive paid training to gain hands-on learning and a clear understanding of the role.
• Master new games and hone skills to qualify for pay raises and increased compensation.
• Engage in community activities through Knighted Neighbors program.
• Enjoy low physical demand, focusing on customer service, quick thinking, and attention to detail.
• Grow your career with clear pathways into leadership roles.

Requirements

• Must be 21 years of age or older.
• Authorization to work in the U.S.
• Proficient in mental math (addition, subtraction, multiplication, and division).
• Open availability for the casino's 24/7 hours of operation.
• Able to lift 5–10 pounds for chip management and bank reconciliation (varies by location).
• Comfortable with direct communication and giving corrections when needed.
• Able to stay focused and manage stress effectively in fast-paced, high-pressure environments.

Qualifications

• Pass a lifetime background check, credit check, and drug screen for state licensure.

Skills

• Mental math (addition, subtraction, multiplication, and division).
• Attention to detail.
• Customer service skills.
• Quick thinking.
• Handling stress effectively.

Benefits

• Comprehensive benefits package, including 401(k), student loan resource assistance, health insurance, vision and dental plans, and paid time off.
• Career advancement opportunities through clear pathways into leadership roles.

Pay

$22 - $24 per hour, with an additional $2/hour for late-night shifts.

Schedule

Full-time, 4 days per week, 10 hours per shift, with weekend availability required. Shifts include late-night and overnight hours.

Training

Thorough training program includes hands-on learning and a clear understanding of the role.

Physical Requirements

• Sit or stand at a gaming table for 3 to 4 hours at a time.
• Use hands and fingers in a dexterous manner (movements include rotating wrists, grabbing, pulling, pushing, pinching, painting, tapping).
• Lift 5–10 pounds for chip management and bank reconciliation (varies by location).
• See, speak, and hear clearly during gameplay.
• Have necessary vision capabilities: close, distance, color, peripheral, and depth perception.
• Comfortable with direct communication and giving corrections when needed.
• Able to stay focused and manage stress effectively in fast-paced, high-pressure environments.

Interview Process

• Initial Interview: 30 Minutes
• Final Interview: 30-45 Minutes
• Orientation: 3-4 Hours

Equal Employment Opportunity

Knighted provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Applicant Privacy Notice

By submitting your application, you acknowledge and confirm that you have received, read and understand Knighted's Job Applicant Privacy Notice and hereby authorize and consent to the Company's use of the personal information and sensitive personal information it collects, receives or maintains for the business purposes identified in disclosure.