Customer Service Gaming Associate

About the role

As a Gaming Associate, you’ll be at the heart of the action, handling casino chips, verifying game fairness and accuracy, and promptly reporting any suspicious activity. You’ll also help foster exceptional customer service by working closely with casino personnel and dealers, ensuring a positive and professional environment.

Responsibilities

• Handle casino chips and verify game fairness and accuracy
• Report any suspicious activity promptly
• Nurture a positive and professional environment for both guests and colleagues
• Collaborate with casino personnel and dealers
• Work closely with customers and colleagues
• Be available for late-night and overnight shifts

Requirements

• Must be 21 years of age or older
• Authorization to work in the U.S.
• Proficient in mental math (addition, subtraction, multiplication, and division)
• Open availability for the casino's 24/7 hours of operation
• Pass a lifetime background check, credit check, and drug screen for state licensure

Qualifications

• Able to sit or stand at a gaming table for 3 to 4 hours at a time
• Able to use hands and fingers in a dexterous manner (movements include rotating wrists, grabbing, pulling, pushing, pinching, painting, tapping)
• Able to lift 5–10 pounds for chip management and bank reconciliation (varies by location)
• Able to see, speak, and hear clearly during gameplay
• Comfortable with direct communication and giving corrections when needed
• Able to stay focused and manage stress effectively in fast-paced, high-pressure environments

Skills

• Attention to detail
• Customer service skills
• Teamwork
• Problem-solving

Benefits

• Comprehensive Paid Training
• Pay Raises
• Robust Benefits Package
• Community Engagement Opportunities
• Low Physical Demand
• Career Advancement

Pay

$20 - $22 per hour (Includes a $2/hour premium for late-night shifts)

Schedule

Full-time only. 4 days per week, 10 hours per shift. Weekend Requirement: Friday, Saturday, and Sunday availability is required. Shifts: Be prepared to work late-night and overnight hours.

Interview Process

• Initial Interview - 30 Minutes
• Final Interview - 30-45 Minutes
• Orientation - 3-4 Hours

Locations

South Sacramento, CA

Training Schedule

M - F, 12 pm - 8 pm

Physical Requirements

• Able to sit or stand at a gaming table for 3 to 4 hours at a time
• Able to use hands and fingers in a dexterous manner (movements include rotating wrists, grabbing, pulling, pushing, pinching, painting, tapping)
• Able to lift 5–10 pounds for chip management and bank reconciliation (varies by location)
• Able to see, speak, and hear clearly during gameplay
• Comfortable with direct communication and giving corrections when needed
• Able to stay focused and manage stress effectively in fast-paced, high-pressure environments

Why Join Knighted?

• Comprehensive Paid Training
• Pay Raises
• Robust Benefits Package
• Community Engagement Opportunities
• Low Physical Demand
• Career Advancement

Equal Employment Opportunity

Knighted is an equal opportunity employer and does not discriminate on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.