Customer Service Gaming Associate
About the role
As a Gaming Associate, you’ll be at the heart of the action, handling casino chips, verifying game fairness and accuracy, and promptly reporting any suspicious activity. You’ll also help foster exceptional customer service by working closely with casino personnel and dealers.
Responsibilities
- Handle casino chips and verify game fairness and accuracy
- Report any suspicious activity promptly
- Nurture a positive and professional environment for both guests and colleagues through effective teamwork
- Work closely with casino personnel and dealers
- Be available for weekend shifts (Friday, Saturday, and Sunday)
- Prepare for late-night shifts
Requirements
- Must be 21 years of age or older
- Authorization to work in the U.S.
- Proficient in mental math (addition, subtraction, multiplication, and division)
- Open availability for the casino's 24/7 hours of operation
- Pass a lifetime background check, credit check, and drug screen for state licensure
Qualifications
- Able to sit or stand at a gaming table for 3 to 4 hours at a time
- Able to use hands and fingers in a dexterous manner (movements include rotating wrists, grabbing, pulling, pushing, pinching, painting, tapping)
- Able to lift 5–10 pounds for chip management and bank reconciliation (varies by location)
- Able to see, speak, and hear clearly during gameplay
- Comfortable with direct communication and giving corrections when needed
- Able to stay focused and manage stress effectively in fast-paced, high-pressure environments
Skills
- Attention to detail
- Customer service skills
- Teamwork
- Problem-solving
Benefits
- Comprehensive Paid Training
- Pay Raises
- Community Engagement through Knighted Neighbors program
- Low physical demand
- Career Advancement opportunities
Pay
$17.50 - $19.50 per hour, with an additional $2 per hour for late-night shifts.
Schedule
Part-Time, 5 days per week, 4 hours per shift.
Interview Process
- Initial Interview - 30 Minutes
- Final Interview - 30-45 Minutes
- Orientation - 3-4 Hours
Locations
Redding, CA
Equal Opportunity Employer
Knighted is committed to providing equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Job Applicant Privacy Notice
We will use the personal information and sensitive personal information we collect, receive or maintain for the business purposes identified in disclosure. By submitting your application, you acknowledge and confirm that you have received, read and understand Knighted's Job Applicant Privacy Notice and hereby authorize and consent to the Company's use of the personal information and sensitive personal information it collects, receives or maintains for the business purposes identified in disclosure.