Customer Service Gaming Associate

About the role

As a Gaming Associate, you’ll be at the heart of the action, using your skills in numbers and attention to detail to thrive in high-energy environments. This is a full-time, hands-on opportunity perfect for driven individuals looking to grow professionally.

Responsibilities

• Use your knack for numbers and keen attention to detail to assist customers and maintain the smooth operation of the gaming floor.
• Handle cash transactions and manage chips with precision.
• Provide excellent customer service and resolve issues promptly.
• Stay updated on new games and promotions to enhance the gaming experience.
• Participate in comprehensive training to ensure you’re fully prepared for the role.

Requirements

• Must be 21 years of age or older.
• Authorization to work in the U.S.
• Proficient in mental math (addition, subtraction, multiplication, and division).
• Open availability for the casino's 24/7 hours of operation.
• Pass a lifetime background check, credit check, and drug screen for state licensure.

Qualifications

• Able to sit or stand at a gaming table for 3 to 4 hours at a time.
• Able to use hands and fingers in a dexterous manner (movements include rotating wrists, grabbing, pulling, pushing, pinching, painting, tapping).
• Able to lift 5–10 pounds for chip management and bank reconciliation (varies by location).
• Able to see, speak, and hear clearly during gameplay.
• Has necessary vision capabilities: close, distance, color, peripheral, and depth perception.
• Comfortable with direct communication and giving corrections when needed.
• Able to stay focused and manage stress effectively in fast-paced, high-pressure environments.

Skills

This role requires a combination of technical skills and soft skills. You should be comfortable with numbers, have strong interpersonal skills, and be able to handle high-pressure situations calmly.

Benefits

Comprehensive Paid Training: No experience? No problem. Our thorough training program ensures you feel fully prepared for the role, with hands-on learning and a clear understanding of the job.

Community Engagement: Through our Knighted Neighbors program, we provide opportunities to give back. From volunteering at local events to supporting meaningful causes, you can join a team that values making a difference—both inside and outside the casino.

Low Physical Demand: This role focuses on customer service, quick thinking, and attention to detail—no heavy lifting required.

Career Advancement: Grow your career with clear, achievable pathways into leadership roles. 99% of our current supervisors, managers, and trainers began their journey as Gaming Associates, demonstrating our commitment to developing talent from within and supporting long-term professional growth.

Pay

$24 - $26 per hour (the additional $2/hour is for late-night shifts)

Schedule

Part-time. 3 days per week, 8 hours per shift. Weekday Requirement: Monday to Friday availability is required. Shifts: Be prepared to work a 12 pm - 8 pm shift

Training Schedule

12 pm - 8 pm

Find out more

If you're interested in seeing the Gaming Associate role in action, click here to watch a video. If the link doesn’t open, you can also find it by searching Gaming Associate on YouTube.

To streamline the process and avoid duplicates, please submit only one application.

Interview Process

• Initial Interview - 30 Minutes
• Final Interview - 30-45 Minutes
• Orientation - 3-4 Hours

Bay Area pay range $24 - $26 USD

Knighted Ventures and similar organizations are regulated by the California Gambling Control Commission, ensuring compliance with state gaming regulations.

Knighted provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Knighted will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Knighted is concerned about a conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.

Find out more about the Fair Chance Act by visiting calcivilrights.ca.gov/fair-chance-act/.

By submitting your application you acknowledge and confirm that you have received, read and understand Knighted's Job Applicant Privacy Notice and hereby authorize and consent to the Company's use of the personal information and sensitive personal information it collects, receives or maintains for the business purposes identified in disclosure.