Customer Service - Full Time - Work From Home
Synchrony · Charlotte, NC · 1 mo ago
OTHR$22.5/hrFull-time
We need to output HTML fragment with sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. Remove boilerplate, navigation, legal, EEO, etc. Keep substantive info.
Let's parse the posting.
Important Application and Location Details: Application Time: 10-20 minutes. Onsite Training: may be asked to come onsite for multiple days of in-person training. Specific details will be provided if you successfully complete the hiring process. Location: work-from-home role; however, to be considered you MUST live within 60 minutes or 60 miles of zip code 28208.
Then "Synchrony’s Call Center Team At Synchrony..." That's about the role.
Then "Benefits Just as we’re committed..." includes benefits: high starting wages $22.50 an hour, comprehensive benefits package: tuition reimbursement, complete medical coverage for you and your entire family, 401(k) with company match.
Then "Our Way of Working At Synchrony we’re proud to offer you flexibility and the equipment and tools needed to succeed. This role will allow you to work from home full time. We only ask that you have a quiet, distraction-free workspace with reliable high-speed internet. Please note, on occasion, you will be required to commute for in-person engagements including trainings and team activities."
Then "What you’ll do as a Customer Service Representative? As a Customer Service Representative, you'll be on the front line, making a direct impact to our cardholders’ experience. You’ll Be Responsible For Handling Inbound CallsDelivering exceptional serviceManaging customer informationResolving inquiriesAuthorizing salesBuilding relationships with clients, customers, and colleagues"
Then "What You’ll Need To Be Considered Be at least 18 years old6+ months customer service experience of any kind and/or military equivalent experience within the last 7 years.Must live within 60 minutes or 60 miles of 28208 to ensure you’re able to commute for in-person training and occasional in-person activities.Demonstrate at least an intermediate level of computer skills including the ability to:Navigate and manage information across multiple windows and software platforms efficientlyMaintain typing proficiency while actively conversing with customersUtilize Outlook or other Microsoft Office programs effectivelyEmploy search tools to quickly find necessary informationThis role will require you to work evening hours and at least 1 weekend day. This role requires a quiet, distraction-free environment. During your scheduled work time, you must be able to refrain from tending to any personal matters, including, but not limited to, answering personal phone calls or personal emails, and caring for children or others. You must also be able to restrict any visitors or family from your work area while you are working.Be willing to complete a drug test, submit to a background investigation, and provide finger prints as part of our selection processYOU MUST BE ABLE TO SATISFY THE REQUIREMENTS OF SECTION 19 OF THE FEDERAL DEPOSIT INSURANCE ACT – for more information, click here."
Then "Internal Mobility New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 24 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations)."
Then "Preferred Qualifications And Skills 6+ months of experience in banking or financial industry6+ months experience working in a virtual environment6+ months experience working in a call center environmentA natural ability to deeply engage with customers and clients, understand their needs, and effectively share solutions, build strong rapport and skillfully handle objections or complaintsComfortable receiving ongoing performance feedback and coachingComfortable with ongoing change and learning new technology/processesHighly self-motivated with excellent organizational skills, able to manage your time and tasks effectivelyStrong decision-making and problem-solving skills"
Then "Work Authorization Important Legal & Employment Information: Authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. Reasonable Accommodation Notice Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time."
We need to remove legal/EEO/boilerplate: Work Authorization, Reasonable Accommodation, etc. Also remove internal mobility? Might be considered not essential? It's about internal mobility policy; not core job description. Could be omitted as boilerplate? It's not typical job description but maybe considered extra. The instruction: remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. Internal mobility is not exactly legal but could be considered policy; but it's not essential to the role. Might be okay to keep? Safer to drop as it's not directly about the role. The instruction: "Preserve ALL substantive information; do NOT invent or summarize away detail." Internal mobility is substantive about internal career progression; but it's not about the role itself. Might be considered not needed. I'd drop it.
We need sections: About the role (maybe from "Synchrony’s Call Center Team..." paragraph). Responsibilities (from "What you’ll do..."). Requirements (from "What You’ll Need To Be Considered" includes age, experience, location, computer skills, work hours, environment, drug test, background check, fingerprint, Section 19). Qualifications (maybe preferred qualifications). Skills (maybe from preferred qualifications list). Benefits (from Benefits paragraph). Pay (we have wage $22.50 an hour). Schedule (evening hours and at least 1 weekend day). Also location requirement maybe part of Requirements.
We must not repeat job title as heading. No Job ID.
We must not create sections with filler like "commensurate with experience". We have actual content.
We need to output only HTML fragment, no /, no markdown fences.
Let's craft sections:
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It's just examples; we can choose which to include. We should include sections only when posting has real specific content. We have content for Qualifications (preferred qualifications) and Skills (maybe the abilities). Let's split:
Qualifications: the experience preferences (banking/financial, virtual, call center). Skills: the soft skills list.
Thus:
About the role
... content ...
Responsibilities
- Handling inbound calls
- Delivering exceptional service
- Managing customer information
- Resolving inquiries
- Authorizing sales
- Building relationships with clients, customers, and colleagues
Requirements
- At least 18 years old
- 6+ months customer service experience of any kind and/or military equivalent experience within the last 7 years
- Must live within 60 minutes or 60 miles of zip code 28208
- Intermediate level of computer skills: ability to navigate and manage information across multiple windows and software platforms efficiently; maintain typing proficiency while actively conversing with customers; utilize Outlook or other Microsoft Office programs effectively; employ search tools to quickly find necessary information
- Willing to work evening hours and at least 1 weekend day
- Ability to maintain a quiet, distraction‑free workspace and refrain from personal matters during work time
- Willing to complete a drug test, submit to a background investigation, and provide fingerprints
- Must satisfy the requirements of Section 19 of the Federal Deposit Insurance Act
Preferred Qualifications
- 6+ months of experience in banking or financial industry
- 6+ months experience working in a virtual environment
- 6+ months experience working in a call center environment
- Natural ability to deeply engage with customers, understand their needs, and effectively share solutions, build strong rapport and skillfully handle objections or complaints
- Comfortable receiving ongoing performance feedback and coaching
- Comfortable with ongoing change and learning new technology/processes
- Highly self‑motivated with excellent organizational skills, able to manage time and tasks effectively
- Strong decision‑making and problem‑solving skills