Customer Service & Fulfillment Specialist I

Responsibilities

• Interpret and understand purchase order directions, including clarification and communication to the customer and internal departments when necessary.
• Serve as key point of contact in managing the customer relationship throughout the order management and fulfillment process.
• Navigate a shared email box, as well as customer portals, to find requests for quotes and enter new RFQ’s in D365.
• Navigate a shared email box, as well as customer portals, to find and download purchase orders.
• Navigate a shared email box to distribute and/or respond to customer communications.
• This communication should be timely, courteous, and professional.
• Acknowledge receipt of purchase orders within customer portals as necessary.
• Assist with changes/updates to sales orders and purchase orders when necessary.
• Engage necessary resources to resolve order fulfillment issues when they arise.
• Aid in following order fulfillment process for product availability and production determination.
• Demonstrate superior customer service through written and verbal communication in a professional manner.
• High level interaction with all levels of department representatives, both internally and externally.
• Proactively communicate status and order expectations to customers.
• Reactively resolve any customer logistical issues.
• Responsive to customers through prompt follow-up to order need, inquiries and issues.
• Aid in sales and service departments with questions.
• Aid customers with order acknowledgments, status and questions.

Qualifications

• D365 experience preferred but not required.
• High School diploma, College degree (preferred).
• Experience in customer service or administrative role addressing business processes and customer needs within customer service and order fulfillment processes (preferred).
• Strong attention to detail and commitment to process accuracy and flawless execution.
• Excellent communication and collaboration skills across departments.
• Problem-solving mindset and ability to navigate complex customer situations calmly and effectively.
• Customer focused attitude (internal/external) with service recovery experience.
• Highly organized, self-directed learner, effective time management, detail oriented.
• Must be able to lift up to 25 pounds, bend, stoop, and stand for extended periods of time.
• Must be able to travel and have a clear driving record in accordance to Vytl driving guidelines.