Customer Service & Fulfillment - Middlesex Commons Rack

Multiple roles are available in Sales, Cashier, Stock, and/or Fulfillment departments. You can discuss which role you’re most interested in during the interview process.

About the role

The ideal team member enjoys working in a fast-paced, high-energy environment. You’ll make the customer experience quick, easy and fun while helping customers uncover the great deals they're looking for.

Responsibilities

Sales and Cashier

• Create a smooth fitting room experience by greeting customers and taking them to their fitting rooms, then sorting and returning clothing to the floor
• Motivate and inspire others to adopt initiatives such as our Nordstrom Rewards program
• Keep the stockrooms organized and complete all inventory processes, making sure merchandise is properly checked in and accurately ticketed
• Work with the team to ensure the sales floor stays "runway ready" through re-merchandising and straightening throughout the day
• Assist customers with a variety of transactions through a seamless and friendly experience
• Demonstrate expertise in all technologies used in the store environment
• Defuse customer situations and provide resolutions in a timely and effective manner

Stock Support and Fulfillment

• Receive, unload freight, unpack and deliver newly arrived merchandise to selling departments
• Fulfill customer orders in a timely manner following quality standards
• Prepare and ship customer’s orders following quality, packing and shipping standards
• Utilize inventory management systems to scan, process and research merchandise shipments in accordance with our inventory control processes
• Assist in maintaining clean and organized selling floors and stockrooms
• Provide general support to the store, e.g. set up special events, organize backroom, markdowns, and relocate store fixtures

Requirements

• Clear, effective communication with strong interpersonal skills
• Accountability, initiative and a high level of ownership
• Organizational skills, attention to detail and ability to prioritize multiple tasks in a fast-paced environment
• The ability to frequently lift and carry up to 25 pounds and occasionally up to 50 pounds (Stock Support or Fulfillment role)
• The ability to work a flexible schedule based on business needs

Pay

Pay range: $18.15 - $18.85 hourly. Offers are dependent on location, job-related knowledge, skills, and experience.

Benefits

• Medical, vision, and dental insurance
• Retirement and 401k plans
• Paid time away, holidays, and PTO accruals
• Life insurance and disability
• Merchandise discount
• Employee Assistance Program (EAP) resources
• Eligibility for performance-based incentives/bonuses

Eligibility requirements may apply based on location, job level, classification, and length of employment.