Customer Service FCL Associate

Schedule: Monday–Friday, 8:00 am–5:00 pm. Pay: $15.00–$16.00 per hour.

Responsibilities

• Maintain accurate recordkeeping for timely and effective transportation of goods
• Manage outgoing shipments: verify correct merchandise is sent and in as-ordered condition
• Keep records on destination, weight, and charges for all incoming and outgoing freight; check rate charges using rate charts
• Maintain a file of claims for overcharges and damage to goods in transit
• Record shipment data (weight, charges, space availability, damages, discrepancies) for reporting, accounting, and recordkeeping
• Contact Load Planner to arrange and issue instructions for shipping and delivery of materials
• Confer and correspond with establishment representatives to resolve problems such as damages, shortages, and nonconformance to specifications
• Compute amounts including space available, shipping, storage, and delay charges using calculator or rate sheets
• Verify information, operate data-entry software (VIntermodal, Imexnet), and prepare documents
• Process information from various departments and customers; resolve inconsistencies and review data for errors using standard data-entry procedures
• Request further information for incomplete documents
• Verify, correct, delete unnecessary data, or combine data from multiple sources before system entry
• Enter information into specific document formats received electronically, handwritten, or from electronic files
• Access online browser-based systems per customer requirements and affiliated business entities
• Scan photos, blueprints, and other documents for data input into document management systems (Synergize, image database)
• Assist in gathering and arranging documentation and data for department audits
• Maintain records of all outgoing and incoming shipments to/from warehouse and container yard using VIntermodal and Imexnet
• Accurately track and invoice chassis usage days for import and export operations
• Partner with Billing Associates to process customer invoices and resolve invoice discrepancies
• Analyze inventory reports to ensure cargo/containers comply with allotted free times
• Oversee and expedite the order life cycle of shipments and Freight Bills to meet and exceed department KPIs
• Ensure shipment charges are processed through company-approved payment methods (CargoSprint, PayCargo, credit, checks)
• Work with Payables Associates to provide relevant data and documentation for vendor cost processing
• Utilize web-based resources and company systems to notify customers of incoming and outgoing cargo/containers
• Coordinate with compliance, transportation, warehouse, and terminal teams for smooth receiving/shipping of cargo/containers
• Perform any other tasks as required by the Customer Service Supervisor/Manager