Customer Service Engineer (VA ESOM) (GV Sonny Montgomery) with Security Clearance

About the role

Kentro is seeking a Customer Service Engineer located in Jackson, Mississippi. The position is available as a Virtual Assignment for Employees of the State of Mississippi (VA ESOM) under the Governor's Office of Management and Budget (GV Sonny Montgomery).

Responsibilities

• Provide exceptional customer service through phone, email, and in-person interactions.
• Handle escalated issues and provide solutions to customer problems.
• Document all interactions and escalate issues as necessary.
• Ensure adherence to company policies and procedures.

Requirements

• Bachelor’s degree in a related field or equivalent work experience.
• Experience in customer service or a related field.
• Strong communication and problem-solving skills.
• Ability to work independently and as part of a team.

Qualifications

• Knowledge of healthcare industry preferred.
• Experience with Microsoft Office Suite.

Skills

• Excellent verbal and written communication skills.
• Customer service orientation.
• Technical troubleshooting skills.

Benefits

• Potential for remote work.
• Competitive compensation package.
• Professional development opportunities.

Pay

$48,042 per year

Schedule

Varies based on project needs.