Customer Service-Donor Support Technician (Bilingual-Spanish/English)

Responsibilities

• Prepares the autopheresis machine for the pheresis process.
• Maintains alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff.
• Records incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events using a Personal Digital Assistant (PDA).
• Links equipment and soft goods used in the pheresis process to the appropriate donor using a PDA.
• Alerts Group Leader or Supervisor of donor flow issues.
• Accurately records donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).
• Maintains a clean and efficient work environment.
• Ensures sufficient operating supplies and forms are available as needed.
• Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures.
• Promotes safety in all actions.
• Maintains confidentiality of all personnel, donor and center information.

Requirements

• High school diploma or equivalent required.
• Minimum of three (3) months’ work experience, preferably in medical or health provider environment or equivalent combination of education and experience.
• Will perform basic math calculations.
• Understand, remember and apply oral and/or written instructions.
• Must be able to see and speak with customers and observe equipment operation.
• Occasionally perform tasks while standing and walking up to 100% of time.
• Reach, bend, kneel and have high level of manual dexterity.
• Occasionally be required to lift and carry up to 25 pounds.
• Frequent interruptions.
• Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens.
• Required to wear Personal Protective Equipment while performing specific tasks or in certain areas.
• Required to work overtime and extended hours to support center operational needs.

Pay

The expected base pay for this position at hiring is $16.61/hour - $18.13/hour. Please note this wage range reflects what CSL expects to pay for this position at the listed location as of the time of this posting. Individual base pay for a successful candidate within this range is determined by qualifications, skill level, experience, competencies and other relevant factors.