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Jobs · Information Technology · Florida

Customer Service - Donor Support Technician (Bilingual English/Spanish)

CSL · Orlando, FL · 1 mo ago
Information TechnologyPart-time

The Opportunity

Responsible for preparing the donor, donor area and equipment for the pheresis processors. You will report to the Assistant Center Manager.

Role

  • Prepares the autopheresis machine for the pheresis process.
  • Maintains alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff.
  • Uses Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events.
  • Links equipment and soft goods used in the pheresis process to the appropriate donor.
  • Alerts Group Leader or Supervisor of donor flow issues.
  • Accurately records donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).

Skills and Experience

  • High school diploma or equivalent required.
  • Minimum of three (3) months’ work experience, preferably in medical or health provider environment or equivalent combination of education and experience.
  • Will perform basic math calculations.

Working Conditions

  • Understand, remember and apply oral and/or written instructions.
  • Follow basic instructions and guidelines.
  • Reach, bend, kneel and have high level of manual dexterity.
  • Occasionally perform tasks while standing and walking up to 100% of time.
  • Occasionally be required to lift and carry up to 25 pounds.
  • Frequent interruptions.
  • Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens.

Physical & Mental Requirements

  • Understand, remember and apply oral and/or written instructions.
  • Follow basic instructions and guidelines.
  • Reach, bend, kneel and have high level of manual dexterity.
  • Occasionally perform tasks while standing and walking up to 100% of time.
  • Occasionally be required to lift and carry up to 25 pounds.
  • Frequent interruptions.
  • Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens.

About CSL Plasma

CSL Plasma operates one of the world’s largest and most sophisticated plasma donation networks, with nearly 330 donation centers in the U.S. and Europe. CSL Plasma is a subsidiary of CSL, a global biopharma company. Plasma collected at CSL Plasma facilities is used by CSL for the sole purpose of manufacturing lifesaving plasma-derived therapies for people in more than 100 countries. The parent company, CSL (ASX:CSL; USOTC:CSLLY), headquartered in Melbourne, Australia, employs 29,000+ people. Learn more about CSL Plasma here https://www.cslplasma.com/ and CSL, CSL Behring, CSL Seqirus and CSL Vifor here https://www.csl.com/. Learn more about CSL, CSL Behring, CSL Seqirus and CSL Vifor here at https://www.csl.com/ and CSL Plasma at https://www.cslplasma.com/.

Our Benefits

For more information on CSL Plasma benefits visit https://cslbenefits.com/cslp.

You Belong at CSL

At CSL, Inclusion and Belonging is at the core of our mission and who we are. It fuels our innovation day in and day out. By celebrating our differences and creating a culture of curiosity and empathy, we are able to better understand and connect with our patients and donors, foster strong relationships with our stakeholders, and sustain a diverse workforce that will move our company and industry into the future. To learn more visit https://www.csl.com/careers/inclusion-and-belonging.

Equal Opportunity Employer

CLS is an Equal Opportunity Employer. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, please visit https://www.csl.com/accessibility-statement.

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