Customer Service - Donor Support Technician

About the role

The role is responsible for preparing donors, donor areas, and equipment for the pheresis process, as well as monitoring donors throughout the procedure.

Responsibilities

• Prepare the donor, donor area, and equipment for the pheresis process
• Prepare the autopheresis machine for the pheresis process
• Monitor the donor and the pheresis process, responding to specific alarms or signals that may occur during the process
• Disconnect the donor when the process is complete
• Maintain alertness and awareness to any reaction donor may have during or after the pheresis process and notify appropriate staff
• Use Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances, and donor adverse events
• Use PDA to link equipment and soft goods used in the pheresis process to the appropriate donor
• Alert Group Leader or Supervisor of donor flow issues
• Ensure the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs)
• Understand the policies and procedures associated with hyper immune programs at the center if applicable
• Maintain clean efficient work environment, and ensure sufficient operating supplies and forms are available as needed
• Follow all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures
• Promote safety in all actions
• Maintain confidentiality of all personnel, donor and center information
• May be cross-trained in other areas to meet the needs of the business
• Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business
• Perform job-related duties as assigned

Qualifications

• High school diploma or equivalent required
• Minimum of three (3) months' work experience, preferably in medical or health provider environment or equivalent combination of education and experience
• Must be able to perform basic math calculations
• Different qualifications or responsibilities may apply based on local legal and/or educational requirements. Refer to local job documentation where applicable.

Pay

The expected base pay for this position at hiring is $16.61/hour – $19.65/hour. Individual base pay within this range is determined by qualifications, skill level, experience, competencies and other relevant factors.