Customer Service - Donor Support Technician

The Opportunity

Responsible for preparing the donor, donor area and equipment for the pheresis processors. You will report to the Assistant Center Manager.

Responsibilities

• Prepares the autopheresis machine for the pheresis process.
• Maintains alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff.
• Records incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events using a Personal Digital Assistant (PDA).
• Links equipment and soft goods used in the pheresis process to the appropriate donor using a PDA.
• Alerts Group Leader or Supervisor of donor flow issues.
• Accurately records donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).
• Understands and follows policies and procedures associated with hyper immune programs at the center if applicable.
• Maintains a clean and efficient work environment.
• Ensures sufficient operating supplies and forms are available as needed.
• Fulfills all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures.
• Promotes safety in all actions.
• Maintains confidentiality of all personnel, donor and center information.
• May be cross-trained in other areas to meet the needs of the business.

Requirements

• High school diploma or equivalent required.
• Minimum of three (3) months’ work experience, preferably in medical or health provider environment or equivalent combination of education and experience.
• Will perform basic math calculations.
• Understand, remember and apply oral and/or written instructions.
• Must be able to see and speak with customers and observe equipment operation.
• Reach, bend, kneel and have high level of manual dexterity.
• Occasionally lift and carry up to 25 pounds.
• Frequent exposure to hazardous chemicals, extreme temperatures and to blood borne pathogens.
• Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures.
• Wears Personal Protective Equipment while performing specific tasks or in certain areas.
• Works overtime and extended hours to support center operational needs.

Skills

• Understanding of policies and procedures associated with hyper immune programs at the center if applicable.
• Basic math calculations.
• Basic computer skills, including the use of a Personal Digital Assistant (PDA).
• Attention to detail.
• Ability to work in a fast-paced environment with frequent interruptions.
• Confidentiality and security awareness.
• Ability to communicate effectively with donors and staff.
• Ability to maintain a clean and efficient work environment.
• Ability to follow health and safety protocols.

Benefits

Please visit https://cslbenefits.com/cslp for more information on CSL Plasma benefits.

About CSL Plasma

CSL Plasma operates one of the world’s largest and most sophisticated plasma donation networks, with nearly 330 donation centers in the U.S. and Europe. CSL Plasma is a subsidiary of CSL, a global biopharma company. Plasma collected at CSL Plasma facilities is used by CSL for the sole purpose of manufacturing lifesaving plasma-derived therapies for people in more than 100 countries. The parent company, CSL (ASX:CSL; USOTC:CSLLY), headquartered in Melbourne, Australia, employs 29,000+ people. Learn more about CSL Plasma here https://www.cslplasma.com/ and CSL, CSL Behring, CSL Seqirus and CSL Vifor here https://www.csl.com/. Learn more about CSL, CSL Behring, CSL Seqirus and CSL Vifor here at https://www.csl.com/ and CSL Plasma at https://www.cslplasma.com/.

Equal Opportunity Employer

CLS is an Equal Opportunity Employer. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, please visit https://www.csl.com/accessibility-statement.